Headquarters: Oxford, UK
URL: https://bookwhen.com

About Us

Bookwhen is a flexible and affordable booking solution that's used by thousands of customers worldwide. We support a diverse range of customers - from yogis to alpaca walkers and from potters to large multi-nationals, we cover lots of bases! They all make our world a more colourful place and helping our customers turn their passion into a business is our biggest motivator. Our small team is made up of passionate and autonomous people with an entrepreneurial mindset. We're a group of creative thinkers focussed on quality, excellence and collaboration.




What’s the job?

We have an exciting opportunity for an experienced customer support individual to join our team full time. We’re looking for someone who is technically minded as well as empathetic and is comfortable owning all aspects of Bookwhen customer support interactions, including live chat, email, phone calls and social media contact.

As the face of Bookwhen you will be maintaining our excellent service reputation and helping our customers get the most from the product. You’ll be triaging bugs, passing development requirements on to the product team and communicating with developers on new releases and developer tasks.

Our working hours are Mon - Fri, 9:00am - 5:30pm GMT and we support customers in many countries and timezones. A typical day on support will involve answering how-to questions, investigating issues our customers are experiencing and speaking with leads who are browsing the website. Every week you will spend 4 days on support and one day off to focus on any follow-ups, help documentation, training and other projects. As well as regular check-ins with your line manager, you'll also take part in a short daily stand-up with the whole team.




Why working at Bookwhen is great

Initially founded in Oxford, UK, we are a remote-first business, giving our team flexibility in their location. We aim to meet at least 4 times a year and have a strong emphasis on genuine work-life balance.

You’d be team member 8, joining Bookwhen at a pivotal point in our growth after having quadrupled in size since launching our latest version. With a clear and well-established product-market fit, we see huge opportunity to grow further. Your role will be integral to achieving our goals.

We’re a team of passionate and hardworking people, who believe in the value of what we bring to our customers.




Requirements

We're looking for someone who can hit the ground running. You will already have a passion and track record of delivering great support and equipping b2b customers for success. You thrive when given a new challenge and naturally have a creative and holistic approach to problem solving.  As a small team who work closely, we need someone who understands the importance of collaboration and enjoys teamwork.


Must-haves:
  • 2+ years of technical customer support experience at a SaaS business
  • Experience working b2b via email or live chat, as well as phone calls
  • Excellent written and verbal communication skills
  • Self-motivated and can work autonomously with little guidance
  • Based in the UK

 
Bonus:
  • Understanding of what makes a great user experience.
  • A background in sales or social media marketing.
  • Experience working in a remote team.

 
Benefits

  • £26k - £28k pa, depending on experience
  • End of year bonus
  • Annual leave - 33 days per year (including bank holidays)
  • Working fully remotely
  • Pension scheme
  • Budget for co-working spaces and office equipment
  • Away days
  • Budget for training and conferences
  • Annual allowance for attending Bookwhen hosted classes and courses

To apply: https://weworkremotely.com/remote-jobs/bookwhen-support-specialist-remote-uk


Headquarters: Spain
URL: http://sukhirugs.com/

PART-TIME MULTILINGUAL CUSTOMER SERVICE AGENT (REMOTE)
Here's your chance to join a young and dynamic social enterprise! We sell hand-crafted, impeccably made rugs online. Our rugs are made in Nepal, India, Morocco and Turkey and sold to customers worldwide. We are not only passionate about beautiful handmade rugs, but also about providing fair employment opportunities to the artisans who make our rugs.

ABOUT THE JOB

You'll be responsible for running our customer service together with one other colleague. You’ll help our (potential) customers by answering their questions and fulfilling their requests. Expect tickets in at least 10 different languages, as we have customers from around the world. With the help of Google Translate you’ll be able to communicate in all these languages. The job is part-time (around 25 hours per week), and you are free to work from wherever you want and determine your own working hours.

RESPONSIBILITIES

Overall: take charge of everything customer support related. Ensuring customers are happy to shop with us again and recommend us to their friends and family. And convincing potential customers to order our handmade rugs.

Specifically:
• Provide high-quality, personalized, customer service through Zendesk tickets, Zendesk chat and Zendesk talk with fast response times
• Answer questions from, and give advice to, customers and potential customers (for example, about the status of their order, color and size options, prices, quality, materials, delivery, etc.)
• Process customer requests (for example, changes in orders, cancellations, returns, delaying delivery dates, etc.)
• Send out review and payment requests and follow up with failed orders
• Send track & trace information to customers when their rugs have been shipped
• Follow up with our rug makers and logistics partners about the order status, customer requests, shipping details, etc.

Please note that, as we are a start-up, your responsibilities will likely change and grow over time. And we invite you to actively think with us about how we can improve our ways of working.

QUALIFICATIONS AND REQUIREMENTS

• At least 3 years of customer service experience
• Skilled in working with Zendesk and MS Excel
• A passion for customer service, interior design and fair trade
• Fluent in at least 2 European languages (German is a plus)
• Excellent verbal and written communication skills
• Ability to work independently in a remote setting with limited supervision
• Self-motivated with solid organizational, creative problem solving, decision-making and time management skills
• Strong punctuality and attention to detail
• Access to a computer with high-speed internet

SALARY & PERKS

• Remote working
• Flexible working hours​
• A permanent position (starting with a one-month trial period)
• Part-time (around 25 hours per week)
• Salary of 700 USD fixed / month plus a maximum bonus of 200 USD / month

APPLY

To apply: https://weworkremotely.com/remote-jobs/sukhi-part-time-multilingual-customer-service-agent-working-from-home


Headquarters: Shogun
URL: http://www.getshogun.com

We Are…

Shogun, a page builder and optimization platform for eCommerce stores. We have over 10,000 active paying clients, and we're preparing to launch a new product in 2020 (you can read more in Tech Crunch).

Our teams are fully distributed and global (check out our team page)! We have no office, so we are looking for team members that are comfortable with and motivated by the opportunity to work remotely. "

We are looking to add a Technical Support Specialist to our team! You'll work with customers to identify and resolve front-end issues they're experiencing with their pages. You'll also be testing, documenting, and reporting found bugs to our Engineering team. This role is ideal for a front-end web developer with an eye for troubleshooting.


Working Hours...

The person in this role will primarily be covering North American business hours. The highest demand in our support volume is between 8am-10pm EST. We are looking for remote team members who are willing to work shifts during these hours.


In this role you will...

  • Help with User Interaction: Communicate with users to understand the issues they're experiencing, and provide updates in a friendly & timely manner.
  • Troubleshoot: Diagnose users' front-end technical issues. Identify potential conflicts from themes or other apps and provide fixes to resolve them when possible. Escalate potential bugs and back-end issues for our Engineering team to resolve.
  • Maintain Coverage: Help our support team and users by covering certain “time blocks” during which you will be monitoring live chat and email for when our users write in to report technical issues.
  • Collaborate: Work with the Support team to communicate known bugs, brainstorm difficult issues, and handle technical issues escalated by our general support specialists. Work with the Engineering team to report found bugs.

You Have...

  • 4+ years of experience HTML, CSS3, JavaScript/jQuery, and Liquid. Solid grasp of responsive web design (RWD).
  • Fluency in the English language; demonstrated in communication and writing skills.
  • Flexibility with working odd hours on a set schedule (dependent on location).
  • A stable, high-speed internet connection.

Nice-to-Have...

  • Experience building a website with Wix, Squarespace, WordPress, Weebly, etc.
  • Working knowledge of Shopify, especially theme modifications!
  • Basic understanding of HTML and CSS
  • A great attitude and desire to help people & solve problems :)

We Offer

  • Competitive compensation
  • A highly skilled and dedicated team that is fun to work with.
  • Remote work – We are a fully distributed team that works from anywhere with good internet.

Our Values

  • Work in the open: Operate with high integrity and choose what's right over what's easy. Be transparent as a company and with each other.
  • People are People: Treat yourself, colleagues, and customers with dignity, empathy, and respect. Start from a presumption of positive intent.
  • Win and grow together: Strive to be the best, individually and as a team. Support and encourage each other. Seek opportunities for growth.

Shogun supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class

To apply: https://weworkremotely.com/remote-jobs/shogun-technical-support-specialist


Headquarters: Walnut, CA
URL: http://www.getshogun.com

We Are…


Shogun, a page builder and optimization platform for eCommerce stores. We have over 10,000 active paying clients, and we're preparing to launch a new product in 2020 (you can read more in Tech Crunch).

Our teams are fully distributed and global (check out our team page)! We have no office, so we are looking for team members that are comfortable with and motivated by the opportunity to work remotely. "

We are looking to add a Support Specialist to our highly-reviewed support team! As part of our team, you'll work with customers to answer their questions, guide them through learning our app, and help identify & resolve issues they may be experiencing with their pages.

Become a true pro at our app, then help users do the same! :)


Working Hours...


The person in this role will primarily be covering North American business hours. The highest demand in our support volume is between 8am-10pm EST. We are looking for remote team members who are willing to work shifts during these hours.


In this role you will...

  • Provide New User Education: Welcome new users and deliver thorough answers to questions that may arise as they learn the app
  • Troubleshoot: Communicate with users to understand the issues they're experiencing, and give updates in a friendly & timely manner.
  • Maintain Coverage: Help our support team and users by covering certain “time blocks” during which you will be monitoring live chat and email for inbound messages from users
  • Conduct Case Escalation: Collaborate with Technical Support team members to escalate code-related threads or potential bugs.

You Have...

  • 3+ years of experience doing customer support for a USA based tech company, ideally a software company.
  • Fluency in the English language; demonstrated in communication and writing skills.
  • Flexibility with working odd hours on a set schedule (dependent on location).
  • A stable, high-speed internet connection.

Nice-to-Have...

  • Experience building a website with Wix, Squarespace, WordPress, Weebly, etc.
  • Working knowledge of Shopify
  • Basic understanding of HTML and CSS
  • A great attitude and desire to help people :)

We Offer

  • Competitive compensation
  • A highly skilled and dedicated team that is fun to work with.
  • Remote work – We are a fully distributed team that works from anywhere with good internet.

Our Values

  • Work in the open: Operate with high integrity and choose what's right over what's easy. Be transparent as a company and with each other.
  • People are People: Treat yourself, colleagues, and customers with dignity, empathy, and respect. Start from a presumption of positive intent.
  • Win and grow together: Strive to be the best, individually and as a team. Support and encourage each other. Seek opportunities for growth.

Shogun supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class



To apply: https://weworkremotely.com/remote-jobs/shogun-support-specialist-1


Headquarters: The Netherlands
URL: https://connectio.io

We help small business grow faster using two SaaS platforms: UpViral & Connectio. Our mission 'to give small businesses the marketing power of giants’ began in 2015 as a bootstrapped startup, and has turned into a remote team of 30+ people with 10,000+ customers over 100+ countries.

We’re looking for an experienced customer success specialist to join our team.

We're looking for someone who is...
  • A great communicator
  • Tech-savvy
  • Eager to learn and grow
  • Attention to detail
  • A team player

It'd be REALLY great if you also have online marketing or Facebook Ads experience. 

Does that sound like you? Want to be part of a small, fun and motivated team? If so... we're looking forward to talk to you! 😘



To apply: https://weworkremotely.com/remote-jobs/connectio-remote-customer-success-specialist-marketing-saas


Headquarters: Anywhere
URL: https://close.com/

About Us 
At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals - faster. 

Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 40 high-performing, happy people that are dedicated to building a product our customers love.

We are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years.

About The Role 
As a Customer Support Executive, you will be responsible for handling support inquiries during US business hours. You will be reporting to the Manager of Customer Support (Joseph Sterner). Our "support stack" includes Help Scout, Sift, Stripe, Twilio, Plivo, Guru and Asana.

This role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, however you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.

You’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. 

You are someone that has a healthy sense of curiosity who enjoys taking things apart and putting them back together.

Requirements
  • Physically based in the CT or MT time zones
  • High-level of proficiency in the English language, both written and verbal
  • Experience working in a remote capacity
  • 2 years experience working in a customer facing role (sales, support, hospitality, etc.)

Nice to haves
  • Direct support experience
  • Technical/coding experience (This includes VoIP, email, network management, APIs, etc)
  • Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)

Key Responsibilities
  • Respond to customer support tickets and take support calls during CT/MT business hours
  • Escalating issues to senior support staff and engineering as needed
  • Fraud prevention/detection
  • Billing reconciliation
  • Writing bug reports
  • Coordinating with Success to provide extra support to large customers
  • Maintaining help center documentation and creating content for new/updated features

Why work with us?
  • Culture video 💚
  • Our story and team 🚀
  • Glassdoor Reviews 
  • 100% remote-first team for over 6 years (we believe in trust and autonomy)
  • 2 x annual team retreats ✈️When we start traveling again ;)  (Lisbon retreat video)
  • Competitive salary
  • 7 weeks PTO (includes company-wide winter holiday break)
  • 1 month paid sabbatical after 5 years
  • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)
  • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)
  • 401k matching at 4% (US residents)
  • Dependent care FSA (US residents) 

At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). 

We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!).

Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

Interested in Close but don't think this role is the best fit for you? View our other positions.

To apply: https://weworkremotely.com/remote-jobs/close-customer-support-executive-north-america-ct-mt-100-remote


Headquarters: Anywhere
URL: http://www.close.com

About Us 
At Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals - faster. 

Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of 40 high-performing, happy people that are dedicated to building a product our customers love.

We are hiring a Customer Support Executive to help us provide an excellent service experience to our customers. Join a team that has been working remotely for 6+ years. 

About The Role 
As a Customer Support Executive, you will be responsible for handling support inquiries during European business hours. You will be reporting to the Manager of Customer Support (Joseph Sterner). Our "support stack" includes Help Scout, Sift, Stripe, Twilio, Plivo, Guru and Asana.

This role requires a high level of independence and immediate responsibility. Our main focus is the support ticket queue, however you will also be responsible for leading individual projects/initiatives outside of the queue as the need arises.

You’re comfortable working in a fast-paced remote environment with a small and talented team where you're supported in your efforts to grow professionally. You are able to manage your time well, communicate effectively and collaborate in a fully distributed environment. 

You are someone that has a healthy sense of curiosity who enjoys taking things apart and putting them back together.

Requirements
  • Physically based in Western or Central Europe, with a strong preference for (BST/CEST)
  • High-level of proficiency in the English language, both written and verbal
  • Experience working in a remote capacity
  • 2 years experience working in a customer facing role (sales, support, hospitality, etc.)

Nice to haves
  • Direct support experience
  • Technical/coding experience (This includes VoIP, email, network management, APIs, etc)
  • Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)

Key Responsibilities
  • Respond to customer support tickets and take support calls during Western/Central European business hours (BST/CEST)
  • Escalating issues to senior support staff and engineering as needed
  • Fraud prevention/detection
  • Billing reconciliation 
  • Writing bug reports
  • Coordinating with Success to provide extra support to large customers
  • Maintaining help center documentation and creating content for new/updated features

Why work with us?
  • Culture video 💚
  • Our story and team 🚀
  • Glassdoor Reviews 
  • 100% remote-first team for over 6 years (we believe in trust and autonomy)
  • 2 x annual team retreats ✈️When we start traveling again ;)  (Lisbon retreat video)
  • Competitive salary
  • 7 weeks PTO (includes company-wide winter holiday break)
  • 1 month paid sabbatical after 5 years
  • Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)
  • 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)
  • 401k matching at 4% (US residents)
  • Dependent care FSA (US residents) 

At Close, everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). 

We come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!).

Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers.  

Interested in Close but don't think this role is the best fit for you? View our other positions.

To apply: https://weworkremotely.com/remote-jobs/close-customer-support-executive-western-central-europe-100-remote-1


Headquarters: --None--
URL: http://www.ingage.io

Company Description
We know presentations are often static, boring and fail to create engagement. In fact, millions of dollars in business are lost when the audience checks out seconds into a pitch. This opens the door for competitors to swoop in and steal your customers. Ingage brings the story of your product, service or idea to life with interactive presentations. At Ingage, we believe, when your story comes to life, people care. 

Position Summary
In this role, you will be responsible for all aspects of the customer relationship post-sale and throughout the customer lifecycle. You will become the customer’s primary point of contact and their trusted advisor by leading them through a positive onboarding experience and delivering ongoing education to ensure their adoption and success with Ingage. East coast working hours are required.

You will work closely with our Sales, Product and Support teams to share learnings and insights from customers and provide regular feedback and reporting to help optimize our customer success processes for customer satisfaction, retention and growth.

Key Characteristics
  • Value Focused: Evaluate the ROI of resources spent and incremental value generated from our activity.
  • Problem Solver: Curious to fully understand problems and take initiative to seek solutions and ensure we are driving value for the company.
  • Customer Driven: Relentless focus on the entire experience throughout the customer journey.

You Will
  • Be the primary point of contact for our customers 
  • Work closely with the Sales team to smoothly onboard new customers to the Ingage Suite
  • Manage the onboarding curriculum and provide regular feedback to leadership on improvement recommendations
  • Manage the Customer Success Hubspot process
  • Manage all email and phone communication with customers including calling customers
  • Proactively identify and engage with customers based on their custom health
  • Report on customer health and align with Sales on up-sell opportunities
  • Serve as a backup for our Support lead as needed
  • Escalate customer bugs and feature requests, working closely the product team to influence upcoming releases.
  • Be knowledgeable of release schedules and release content
  • Organize, write and deploy newsletters and product release emails to customers
  • Own the product knowledge base
  • Recognize and confirm opportunities for customer testimonials and references

Requirements:
  • 2+ years of experience in a similar customer facing role in Customer Success and/or Account Management
  • Excellent writing and verbal communication skills
  • Strong empathy for customers and passion for revenue and growth
  • Understanding of software and technology with an eye towards benefits to end users
  • Analytical and process-oriented mindset
  • Excellent organizational and time-management skills to coordinate across teams
  • Flexibility and comfort in a fast-paced environment with rapidly changing business needs
  • Willingness to take direction and feedback
  • Native English speaker
  • Preferred: Experience with Hubspot and JIRA
  • Preferred: Previous experience with SaaS based solutions

Location
Ingage has a distributed workforce dispersed domestically in the United States and internationally. All employees work remotely. This position will require you to work east coast business hours.

Compensation
Ingage offers a competitive compensation package commensurate with experience and incentive compensation based on performance.

To apply: https://weworkremotely.com/remote-jobs/ingage-customer-success-manager


Headquarters: --None--
URL: http://www.ingage.io

Company Description
We know presentations are often static, boring and fail to create engagement. In fact, millions of dollars in business are lost when the audience checks out seconds into a pitch. This opens the door for competitors to swoop in and steal your customers. Ingage brings the story of your product, service or idea to life with interactive presentations. At Ingage, we believe, when your story comes to life, people care. 

Position Summary
In this role, you will be responsible for all aspects of the customer relationship post-sale and throughout the customer lifecycle. You will become the customer’s primary point of contact and their trusted advisor by leading them through a positive onboarding experience and delivering ongoing education to ensure their adoption and success with Ingage.

You will work closely with our Sales, Product and Support teams to share learnings and insights from customers and provide regular feedback and reporting to help optimize our customer success processes for customer satisfaction, retention and growth.

Key Characteristics
  • Value Focused: Evaluate the ROI of resources spent and incremental value generated from our activity.
  • Problem Solver: Curious to fully understand problems and take initiative to seek solutions and ensure we are driving value for the company.
  • Customer Driven: Relentless focus on the entire experience throughout the customer journey.

You Will
  • Be the primary point of contact for our customers 
  • Work closely with the Sales team to smoothly onboard new customers to the Ingage Suite
  • Manage the onboarding curriculum and provide regular feedback to leadership on improvement recommendations
  • Manage the Customer Success Hubspot process
  • Manage all email and phone communication with customers including calling customers
  • Proactively identify and engage with customers based on their custom health
  • Report on customer health and align with Sales on up-sell opportunities
  • Serve as a backup for our Support lead as needed
  • Escalate customer bugs and feature requests, working closely the product team to influence upcoming releases.
  • Be knowledgeable of release schedules and release content
  • Organize, write and deploy newsletters and product release emails to customers
  • Own the product knowledge base
  • Recognize and confirm opportunities for customer testimonials and references

Requirements:
  • 2+ years of experience in a similar customer facing role in Customer Success and/or Account Management
  • Excellent writing and verbal communication skills
  • Strong empathy for customers and passion for revenue and growth
  • Understanding of software and technology with an eye towards benefits to end users
  • Analytical and process-oriented mindset
  • Excellent organizational and time-management skills to coordinate across teams
  • Flexibility and comfort in a fast-paced environment with rapidly changing business needs
  • Willingness to take direction and feedback
  • Preferred: Experience with Hubspot and JIRA
  • Preferred: Previous experience with SaaS based solutions

Location
Ingage has a distributed workforce dispersed domestically in the United States and internationally. All employees work remotely. This position will require you to work east coast business hours.

Compensation
Ingage offers a competitive compensation package commensurate with experience and incentive compensation based on performance.

To apply: https://weworkremotely.com/remote-jobs/ingage-customer-success-manager


Headquarters: Paris, France
URL: https://wisepops.com/

The mission
We’re looking for someone who will be the first point of contact for WisePops’ new users and existing clients. You will ensure the onboarding experience goes smoothly for new users and make sure existing clients get as much value as they can from our tool.

Day-to-day tasks
  • Manage our support chat (US hours), quickly and efficiently providing expert replies to questions from our users [we get about 500 questions/month]
  • Update and grow our help and how-to guides
  • Handle calls with prospects and clients 
  • Report top feature requests to the team

Requirements
  • You speak English fluently and can communicate complex concepts easily
  • You can work autonomously with limited input from the rest of the team (important note: all other employees are located in Europe)
  • You’re empathetic and can put yourself in our users’ shoes
  • You’re comfortable speaking to all kinds of people, from top executives to junior employees
  • You always go the extra mile

Benefits

Full-time job (40 hours per week)

💵 Competitive salary 
🌴 5 weeks of paid leave
🏢 Budget for co-working space
💻 Laptop (PC or Mac)

Recruitment process
  • Selection phase based on resume/written questions
  • Technical exercise
  • Interview with Greg (Head of Growth)
  • Interview with Ben (CEO & Founder) 

To apply: https://weworkremotely.com/remote-jobs/wisepops-customer-success-specialist


Headquarters: Compound Incorporated
URL: https://compound.finance/

Serves customers by providing product and service information; resolving product and service problems.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Complete and mail bills, contracts, policies, invoices, or checks, answer telephones, direct calls and take messages, Compile, copy, sort, and file records of office activities, business transactions, and other activities, operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

To apply: https://weworkremotely.com/remote-jobs/compound-incorporated-customer-service-representative


Headquarters: San Francisco, Remote
URL: https://junilearning.com

Are you passionate about prepping kids for life and inspiring the next generation of engineers, designers, and builders? Juni is a massively distributed university for kids, starting with Computer Science. We bring the best instructors, curriculum and platform to students around the world who want to prepare for the future. Juni is backed by Y Combinator and angel investors including Arielle Zuckerberg, and the company was recently featured in Forbes, Fortune, and TechCrunch. Our team was founded by two Stanford alumni and ex-Googlers, and is headquartered in San Francisco.  

We are hiring a Onboarding Success Lead to help us reach more students and families worldwide. We’re looking for an amazing person who can lead our student enrollment success is excited about our mission. You will directly manage the team that onboards new students into their first class, which includes interfacing directly with parents and hitting KPIs and SLAs for onboarding efficiency.

Responsibilities
  • Own the KPIs for the onboarding team and make sure every student has an amazing experience with their first class
  • Set a high standard for response quality and SLAs for the team on response time and resolution
  • Flexible and responsive on weekends for any emergencies, clearly delegate work to individual direct reports
  • Continuously create process improvements to boost efficiency of the onboarding process
  • Train new hires and temporary workers, proactively identify bottlenecks and resource accordingly
  • Oversee the processing of a robust pipeline to meet weekly and monthly targets for registration
  • Call, text and email customers to understand and confirm their enrollment needs and comfortable explaining our product offerings and helping customer sign up for additional products if needed
  • Proactively flag issues, run down tickets to satisfactory completion, escalate issues as necessary
  • Serve as a counselor and trusted expert in the field who partners with parents and students to help them succeed
  • Work with multiple teams to hit company-wide goals for growth
  • Manage individual Onboarding Success Representatives and workforce scheduling

Qualifications
  • 6+ years experience in a client services/sales role (phone and email outreach) working with SaaS, education, or consumer products.B.A. or B.S. in Marketing, Finance, Business, Computer Science, or a related field
  • Focused on hitting weekly and monthly targets with a demonstrated track record. 
  • Open to rolling up your sleeves and calling or emailing customers directly if needed, in peak season representatives do 10-15 calls per day, 50+ emails per day
  • Strong ethical and honest approach 
  • Excellent written and verbal communication skills; organized and detail-oriented. You love spreadsheets and checking off items in a todo list
  • Self-driven to manage your own work and results with high standards
  • Openness to change, and quick to adapt to new systems and a fast-paced environment
  • Interest in learning programming or previous programming experience is a plus
  • Located in the US, work authorization in the USMust have access to a quiet location, strong internet connection and laptop to work on
  • Opportunity for advancement into even more senior roles
  • Benefits include health, dental, and vision insurance

To apply: https://weworkremotely.com/remote-jobs/juni-learning-onboarding-success-lead


Headquarters: Los Angeles, CA
URL: http://www.solidcommerce.com

Customer Success Manager 
 
 
Our Services & Support Culture:
  • We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm
  • Every member of our Services & Support team is a key player, and every customer’s success is our goal
  • We believe in nurturing team members and encouraging them to grow their skills, talents, and careers
  • We love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another and are looking for someone who appreciates this dynamic.
 
What You'll Do:
  • Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction and retention rates
  • Onboard merchants to the platform and provide orientation to multi-channel marketplace selling
  • Provide guidance on best practices while selling on e-commerce marketplaces selling best practices
  • Understand client’s key goals and objectives, manage expectations and drive strategic goal alignment
  • Develop a deep understanding of all products and ensure that accounts are utilizing all the appropriate features
  • Keep up to date with market changes and product developments, communicate the impact on customer’s businesses and recommend action plans
  • Provide the customer with an understanding of the resources available to help them achieve their sales goals
  • Act as the customer advocate by assisting issue resolution and driving escalations as necessary
  • Effectively work alongside other departments - including sales, product, and support - to ensure client success and that all work is carried out in a timely and accurate manner
  • Capture client feedback and be the voice of the customer internally to impact processes and product development
  • Be an agent of change by sharing your knowledge, tools, and techniques with the team
 
Skills & Requirements:
  • Technical Account Management Experience is key
  • Previous experience in retail, online retail or marketplace (Amazon, eBay, etc.) selling
  • Experience delivering and supporting a SaaS solution is strongly preferred
  • Ability to quickly learn new technologies and processes
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • A strong customer service orientation and the ability to form long-term customer relationships
  • Proficiency using Excel and MS Office applications
  • Solid organizational skills including attention to detail and the ability to manage multiple concurrent projects
  • Self-starting attitude and passion for succeeding, while also being a team player and role model to other team members
  • 1-2 years of relevant work experience
 
Nice to Have:
  • Associates Degree (A.A.) / Bachelor’s Degree (B.A.) 
  • Ability to manage and shift priorities quickly and effectively when needed
  • Ability to work under pressure to deliver high-quality deliverables
  • Experience with CRM
  • Hunger for continued learning
 
Join a company that’s at the forefront of 2 of the biggest trends today: eCommerce & Software as a Service (SaaS).
 
At Solid Commerce, we are creating SaaS products that power over $1 billion of eCommerce sales on 15+ online marketplaces. Our customers are eCommerce retailers who sell on Amazon, eBay, Walmart, Shopify and other eCommerce platforms, and use our software to power their sales, inventory, orders & more.
 
Solid Commerce is seeking a team member who wants to help eCommerce merchants sell across the major online marketplaces.
 
With more than 10 years in business, Solid Commerce is a leader in developing SaaS products for the growing eCommerce economy. Join our family of developers, engineers, customer success professions and others and help our customers grow while being at the forefront of 2 of the hottest industries today.
 

To apply: https://weworkremotely.com/remote-jobs/solid-commerce-customer-success-manager-saas


Headquarters: Melbourne, Australia
URL: https://www.skedda.com

We’re looking for a friendly, helpful and tech-savvy person that loves teaching people how to use things.

We’re an Australian-based SaaS startup, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.

Your role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.

We're a small team, so you'll have a big impact!

Your day-to-day will involve:
  • Answering email/chat questions from prospective and existing customers
  • Helping customers find solutions to their unique scenarios
  • Collect and report feedback for driving product-development decisions
     
For this role we need you to: 
  • Be motivated to help people with their questions
  • Have a friendly, engaging and relaxed style
  • Demonstrate outstanding written and verbal communication in English
  • Be generally interested in SaaS products
 
Timezone:

The position is full-time and fully remote but does require that live in a timezone that is in UTC -4 or UTC -5 (Eg. New York, Toronto etc.)

About Us:

Skedda is a cloud-based, business-to-business SaaS platform for managing bookings for 'spaces' at venues. It is used by a wide spectrum of organisations to enable self-service bookings for their rooms, desks, studios, halls, courts or any other kind of 'space'. It’s truly an international product, with active customers in over 2500 cities globally.

We are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.

We'd love you to join the team!

To apply: https://weworkremotely.com/remote-jobs/skedda-saas-customer-success-3


Headquarters: Empire Flippers
URL: https://empireflippers.com/

We believe in hiring people who are a good fit with us culturally. We want people who are hungry to learn, but also people that will be fun to work with. It’s important to keep in mind that we are all remote workers. This means that you would need to be comfortable working alone, while knowing you have support from coworkers who are just a Slack message or phone call away. 

While cultural fit is imperative, that doesn’t mean we aren’t looking for a certain kind of skill set:
  • Proficiency in English is a must.
  • You are customer service focused.
  • You must have strong phone and verbal communication skills along with active listening.
  • You are a quick-learner, dependable, with strong attention to detail.
  • You’re able to multitask and meet deadlines.
  • You can work on a flexible schedule.
  • You are proficient with Google Suite, Slack, Skype and Zoom.
  • You’re able to closely follow processes.
  • You’re not afraid to ask questions whenever you’re unsure about how to proceed.

To apply: https://weworkremotely.com/remote-jobs/empire-flippers-chat-specialist-1


Headquarters: Singapore
URL: https://www.quizbreaker.com

QuizBreaker is an online icebreaker quiz game that helps keep remote teams connected and engaged every week. 

We’re looking for a Customer Success Specialist to join our team. We want to find someone passionate about customer service, who thrives on building relationships with customers and who is excited about joining a small company with lots of action and responsibility. 

We want you to become a QuizBreaker product expert and a savvy customer success leader who can help existing customers expand their accounts.
You’ll be a trusted advisor for our customers, working through questions in our support channels, recommending how to improve customer's accounts, and producing high-quality help content (videos and articles).

This is a part-time contract role, with the goal of it becoming full time within 2 to 3 months if KPI's are hit. QuizBreaker is a remote bootstrapped company. We are looking for someone to cover the US afternoon for 4 hours every day Mon - Fri.

Role:
Contract, part-time (20hrs/week)
Location: Remote - but ideally North America as that's where 80% of our customers are!
Pay: $21/hour USD - ($1680/month). 

On a day-to-day basis you will: 

  • Work through our support queue, quickly and efficiently providing expert replies to questions from QuizBreaker customers
  • Actively do business development/sales to expand user seats within existing companies using QuizBreaker. 
  • Update and grow our help and how-to guides
  • Recording how-to videos that help customers become QuizBreaker experts
  • Work with our team to make sure customer feedback plays a key role in our product roadmap
  • Improve anything. Your job description doesn’t end with these bullet points. 

About you

  • You love to help and are energised by solving problems for others.

  • You’re an excellent writer and clear verbal communicator. You easily dismantle complex concepts. You’re fluent in English with an engaging, clear, and conversational tone.

  • You’re a go-getter. You thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently. You make sure you get the job done.

  • You’re not comfortable with the status quo. You’re not in this for a quick dollar; you want to join a team who wants to make a dent on the internet.

We need you to:

  • Be a native English speaker with clear written and verbal communication
  • Have 2+ years experience in a customer support role (previous experience in SaaS is beneficial)
  • Enterprise sales experience would be highly favourable
  • Tools you'll be using on the job: HelpScout, Notion, Stripe, Slack, etc. 

Benefits

  • If after 3 months KPI's are hit we will want to make you a full-time offer. This will then include a full range of benefits including annual work retreats, coworking space membership if desired, health insurance stipend, paid annual leave and more. 

How to apply:

You’ve got this far! We really want to hear from you.

We are accepting applications on a rolling basis until we find the right person.

To apply: https://weworkremotely.com/remote-jobs/quizbreaker-customer-success-specialist


Headquarters: Singapore
URL: https://www.quizbreaker.com

QuizBreaker is an online icebreaker quiz game that helps keep remote teams connected and engaged every week. 

We’re looking for a Customer Success Specialist to join our team. We want to find someone passionate about customer service, who thrives on building relationships with customers and who is excited about joining a small company with lots of action and responsibility. 

We want you to become a QuizBreaker product expert and a savvy customer success leader who can help existing customers expand their accounts.
You’ll be a trusted advisor for our customers, working through questions in our support channels, recommending how to improve customer's accounts, and producing high-quality help content (screen recorded videos and articles).

This is a full-time role. QuizBreaker is a remote bootstrapped company with currently just 2 cofounders and the occasional contractor. We are looking for someone to cover the US timezone 9am-5pm Mon - Fri.

Role:
Full-time (40hrs/week)
Location: Remote - ideally North America as that's where 85% of our customers are and that's the timezone you'll be covering.
Pay: $21/hour USD - $3360/month - $43,680/year. 

On a day-to-day basis you will: 

  • Work through our support queue, quickly and efficiently providing expert replies to questions from QuizBreaker customers.
  • Look after incoming questions via live chat for existing customers.
  • Actively do business development/sales to expand user seats within existing companies using QuizBreaker. 
  • Update and grow our help and how-to guides in the knowledge base.
  • Recording how-to videos that help customers become QuizBreaker experts
  • Work with our team to make sure customer feedback plays a key role in our product roadmap
  • Improve anything. Your job description doesn’t end with these bullet points. There's also some marketing tasks you can help including social media and blogging if time allows! 

About you

  • You love to help and are energised by solving problems for others.
  • You’re an excellent writer and clear verbal communicator.  You’re fluent in English with an engaging, clear, and conversational tone.
  • You’re a go-getter. You make sure you get the job done.

We need you to:

  • Be a native English speaker with clear written and verbal communication
  • Have 2+ years experience in a remote customer support role (previous experience in B2B SaaS is beneficial)
  • Enterprise sales experience would be highly favourable.
  • Tools you'll be using on the job: HelpScout, Notion, Stripe, Slack, etc. 

Benefits

  • If after 3 months KPI's are being hit we will then make you a permanent offer. This will then include a full range of benefits including annual work retreats, coworking space membership if desired, health insurance stipend, paid annual leave and more. 

How to apply:

You’ve got this far! We really want to hear from you :) 


We are accepting applications on a rolling basis until we find the right person.

To apply: https://weworkremotely.com/remote-jobs/quizbreaker-remote-customer-success-specialist-team-building-product


Headquarters: San Francisco, CA
URL: https://vidiq.com

vidIQ's Company Mission

We want to empower Creators. We help creators on their journey to being better video creators through tools and training.

Just about every single human on this planet loves to listen to stories, to experience them, and some to tell them. Because of the opportunity the internet gives us where people are able to build businesses while in the comfort of their own home, a lot of people are seeking this opportunity and many of them, with amazing stories, are giving up too fast. There's too much bad information out there on how creators become successful and how to build their audiences. vidIQ challenges this status quo by giving creators the tools and knowledge needed to grow their audiences faster by enabling them to uncover their own opportunities.

We believe that by equipping people with the best tools and education to solve their own problems, we can tackle the whole world's problems.


The Product

The best way to understand vidIQ is to play with the product: www.vidiq.com/extension

We've heard vidIQ described many ways. It can be the tool that you use to manage your YouTube channel, making deep analytical insights accessible that saves dozens of hours a week. When someone attends any of our live streams or Academy, it's the education every creator needs to be successful. We're also known as the best video keyword research tool available to many folks. At vidIQ's core, it's a tool that gives creators what they need to navigate toward the success they want to have because of the tools and education made readily available. 



So, what will you do at vidIQ in this Customer Support Representative role?


  • Learn our product inside and out to help our users in all of their issues.
  • Answer user inquiries on a variety of topics via email and chat. Questions range from billing inquiries and password resets to complicated bug reports and fixes.
  • Translate parts of the extension and app and help center from English in to a second (or third!) language.
  • Onboard new customers.
  • Empathetically work with users to help resolve any frustrations and help them stay engaged with both vidIQ and YouTube in general.
  • Assist with any additional projects, as needed.

This might be for you if . . .

  • You are a Creator yourself, and recently grew a YouTube channel
  • You have tremendous levels of empathy
  • You are bilingual (fluent writing and speaking in BOTH English and at least one additional language. BONUS if that additional language is either Spanish or Hindi)
  • You can put yourself in others’ shoes and see situations from perspectives other than your own
  • You have previous remote work experience
  • You’re motivated by seeing others succeed and grow when you partner with them
  • You’re highly adaptable, easily acclimating to a rapidly changing business and industry
  • Strong intrinsic motivation to be a top performer and contribute to a team
  • Ability to work one of these two shifts: Wednesday through Sunday OR Saturday through Wednesday

FAQ
What benefits can I expect?

  • This is a 100% remote position, work from anywhere you like.
  • We offer a generous vacation policy of taking time when you need it.
  • Most team members take 4–5 weeks of time off per year.
  • Team retreats every year! Past All-Company retreats have been to Spain and Portugal and CS HAD a trip planned for Europe before COVID struck. :(
  • Work with amazing people around the world.
  • Huge impact in the Creator Ecosystem.
  • Matched or exceed market salary in the country you live in.


Our Commitment

We work hard to enable creators of all kinds to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We’re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day.



Apply

If you’re excited about this, we’d love to talk to you. Use the “Apply” button below to get in touch with us.

To apply: https://weworkremotely.com/remote-jobs/vidiq-bilingual-customer-support-representative-weekend-shift


Headquarters: Remote
URL: https://raisely.com


Raisely powers online fundraising for ambitious organisations, to improve the well-being of people and planet. While technology gets us part of the way, we know that we have our greatest impact when we’re helping our customers do incredible things with our product.

We’re looking for a Customer Success Specialist to join our growing team. We want to find someone passionate about technology, who thrives on building relationships with customers, and is passionate about a world that puts people and planet first. If that’s you, we want to meet.

We want you to become a Raisely product expert, and a savvy digital fundraiser.
You’ll be a trusted advisor for our customers, working through questions in our support channels, recommending how to improve customer campaigns, and producing high-quality help content (videos and articles).

This is a full-time, permanent role. Raisely is a remote company. We are looking for someone to cover the US afternoon and Australian morning. 

Role:
Permanent, full-time (38hrs/week)
Location: Remote (we’ll help you set up your home office!)
Timezone: We’d like your hours to be within 6pm GMT - 4am GMT. We think this will suit people in: West Coast US/Canada/Mexico, New Zealand and the Pacific.

On a day-to-day basis you will: 

  • Work through our support queue, quickly and efficiently providing expert replies to questions from Raisely customers
  • Update and grow our help and how-to guides
  • Recording how-to videos that help customers become Raisely experts
  • Advise charities on how to build, improve and run their fundraising campaigns on our platform
  • Provide basic technical support to customers, including simple CSS and HTML changes to campaigns
  • Work with our product designers and engineers to make sure customer feedback plays a key role in our product roadmap
  • Welcome and train new customers, and partner with them to create successful fundraising campaigns and use their data well
  • Improve anything. Your job description doesn’t end with these bullet points.

About you

  • You love to help, and are energised by solving problems for others. You don’t find a queue of complex questions daunting.

  • You’re an excellent writer, and clear verbal communicator. You easily dismantle complex concepts. You’re fluent in English with an engaging, clear, and conversational tone.

  • You’re technical. You throw away the manual and figure things out for yourself. Online products just make sense to you. You know basic HTML and CSS.

  • You’re a go-getter. You thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently. You make sure you get the job done.

  • You’re not comfortable with the status quo. You’re not in this for a quick dollar; you think the world needs to be better and that technology will get us there.

We need you to:

  • Be a native English speaker with clear written and verbal communication
  • Have a basic understanding of HTML and CSS
  • Be able to legally work where you live (we can’t sponsor a visa)
  • Have 2+ years experience in a customer facing role (previous experience in SaaS is beneficial)

Benefits

We hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:

💵 Salary – We try to pay above-average salaries, adjusted for where you live and your experience. This role pays US$52,000 a year.

🏥 Healthcare – We will contribute up to US$3000 towards health insurance if you live somewhere without a public health system.

📈 Ownership – We are focussed on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme

💻 Technology – We’ll get you a laptop and screen when you start, plus help you set up your home office.

✈️ Retreats – Every 6-ish months we fly you somewhere pretty for our team retreats. (Once we’re able to safely again)

🗺 Annual Leave – Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave.

🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest. We’ll cover a coworking space if you’d like to work there.

Flexibility – Adjust your hours as you need, within the window set above.

🤷 Training – We’ll support you with time when you want to learn new skills or pay for conference or course tickets.

Why Raisely?


We’re actively working to improve the world
We’re an impact-driven company, we’re here to improve the wellbeing of people and planet. Helping charities raise money online is our greatest lever for change. We hold strong opinions, and respectfully refuse to work with people we disagree with. We’re a registered B-Corp, and are working to become carbon neutral.

We’re remote, and growing
While our roots are Australian, our team hails from all over the world. You’ll be joining colleagues in Australia, New Zealand, Canada and Mexico. If you haven’t worked remotely before, you’ll love the flexibility and won’t want to go back.

We’re young, innovate and ambitious
You’re joining us just at the start of our journey. We’ve been growing rapidly, but we’re just getting started. We want to help charities all over the world raise more online, through powerful technology paired with world-class customer support. We’re not settling for average.

How to apply:

You’ve got this far! We really want to hear from you. We do applications a little differently here, so we don’t want your resume and cover letter. 

Here’s how to apply:

  1. Sign up for a Raisely account at https://admin.raisely.com/apply
  2. Explore the account and learn a little about Raisely (you can watch our getting started videos at https://raisely.com/get-started or read our help docs at https://suppot.raisely.com)
  3. Record a simple 2-3 minute video explaining how to use a feature of your choice, as if we were a customer (you can use something like https://www.loom.com/)
  4. Fill out the application form (there’s a few other questions in here, including an example reply to a support question)

We are accepting applications on a rolling basis until we find the right person.

To apply: https://weworkremotely.com/remote-jobs/raisely-customer-success-specialist


Headquarters: San Francisco, CA
URL: http://airhouse.io

Airhouse is simplifying ecommerce operations and logistics for modern companies. We make distributing modern consumer goods—from pet products to beverages and beyond—as easy as flipping a switch, taking over the dozens of workflows and integrations needed to get orders out the door and into customers' hands every day. 

We’re looking for a skilled Account Specialist to own the day-to-day management of our customer and partner experience. In this role, you'll become an expert in all things related to modern ecommerce to keep our customers' operations on track and help them get the most out of using Airhouse. 

This is an individual contributor, not management role, with opportunities for advancement. 

Responsibilities 
  • Manage the full customer onboarding experience via email, Slack and phone, from implementation, landing their inventory and sending their first shipment to continued day-to-day questions, account modifications and projects
  • Become an expert in our product, our operations, and shipping/logistics tasks more broadly to help customers use Airhouse and troubleshoot problems
  • Work with warehouses to guide setup for new accounts onsite, reconcile inventory counts, standardize packaging operations and work as go-between with customers and receiving/packing leads to resolve issues
  • Own creation and maintenance of help documentation
  • Send proactive customer communications about service updates and new feature releases
  • Partner with Customer Service Specialists respond to customer questions on time-sensitive SLAs and refine processes to ensure this scales, surfacing challenges and bottlenecks
  • Work across all teams, including: product and engineering to develop product features and scalable internal tools, finance to process invoices and claims resolution, and sales to assist with contract adjustment and pricing projects
  • Own and report on efficiency SLAs around error resolution, onboarding and other core customer-related success metrics
  • Inform our operations roadmap and help source new partners with leadership based on efficiency and needs
Requirements 
  • 2-3 years prior experience working with startups/in tech
  • Enjoys the challenges and ambiguity of working at an early-stage startup
  • Prior experience in a customer- or partner-facing role a must
  • Loves creative problem-solving, high energy, adaptable
  • Strong writer, great at breaking down complex projects and topics into simple instructions
  • US-based, EST/CST preferred
Benefits 
  • Salary, equity based on experience
  • Remote-first company headquartered in downtown San Francisco
  • Comprehensive health insurance (medical, dental, vision, ancillary)
  • Flexible time off policy (take it when you need it)
  • Paid parental leave, short-term and long-term disability insurance
  • Perks including team retreats and remote setup stipend

To apply: https://weworkremotely.com/remote-jobs/airhouse-account-specialist


Headquarters: Leesburg, VA
URL: https://crowdox.com

Description
Are you a caring and empathetic individual? Do you love to help others? Ready to work with a fast paced industry with exciting and fun products? We help small businesses grow through Crowdfunding and eCommerce.

We're looking for a Customer Success Representative to join our success team.

Everything you do centers around making our customers happy and successful. From teaching them how to use our software, but also to proactively look for ways to make them happy and to empower and educate them to build better businesses.

You will do this by listening, teaching and jumping in to ensure their success. You will get to understand their needs and advocate those to the product team!

Responsibilities
  • Scheduling calls with customers to answer and aide them in using our software
  • Answering incoming emails, real time chat and the occasion incoming phone call with customers
  • On-boarding new customers, setting expectations and walking them down the path toward success
  • Contributing well written articles to our help center based on real customer questions
  • Monitoring accounts and progress to ensure customers are completely taken care of
  • Respond to every single customer request
  • Take ownership and drive your own tasks and initiatives
Requirements
  • Native-level English (additional languages a plus!)
  • Have a natural curiosity to learn about how things work
  • Excellent, cheerful and fun written and verbal communication
  • 2+ years of customer support experience
  • Ability to define metrics of success and hold yourself and others accountable for it
  • Able to use and teach others to use various online tools: Email, Google Drive, Dropbox, Slack, etc
Benefits
  • Work from anywhere (we're 100% remote)
  • Generous vacation policy
  • Competitive salary
  • Flexible work hours
  • Full health, vision & dental insurance for you and your family

To apply: https://weworkremotely.com/remote-jobs/crowd-ox-customer-success-rep


Headquarters: Austin, Texas
URL: https://www.getfilecloud.com/

 CodeLathe, (an Austin, TX, USA based company) is looking for a passionate technical support/sales engineer to provide technical support and sales demos for our customer base around the world. This is a remote-job position and will require working remotely with other team members.

Top Ten Reasons to Join Us
  1.     Work with a world class engineering team that is out to change the world
  2.     Fast growing company with lots of growth opportunities
  3.     Strong engineering and product focused culture
  4.     100% Remote Job – Work comfortably from your home office 
  5.     Unique, customer driven software development process
  6.     Work on the challenging technical problems – File Systems, Search, AI, Distributed Systems.
  7.     Work on widely used cutting edge tech stack
  8.     Gender diversity – Men (60%), Women (40%)
  9.     Part of a huge 10+ Billion $ and growing market space
  10.     Competitive compensation based on experience and location
Responsibilities:
  • Perform Manual and Automated test of CodeLathe’s products (FileCloud, Tonido) before release
  • Test CodeLathe’s products (FileCloud, Tonido) before release
  • Review requirements specifications and technical documents to provide feedback
  • Identify the test scenarios and write test plan documents based on functional requirements
  • Identify and document test cases based on the functional requirements
  • Identify, record and document thoroughly and track bugs using the issue tracking system
  • Set up and maintain test labs with multiple testing environments
  • Maintain the automated unit and system test cases
  • Reproduce reported customer problems to help developers troubleshoot, diagnose and resolve issues 
Required Qualifications:
  • Bachelors Engineering degree with 2 or more years of professional software testing experience is required
  • Strong knowledge of QA methodologies, tools and processes.
  • Must be able to identify and write clear test scenarios, test plans and test cases from the requirements document
  • Must be proficient in Windows environment
  • Must have a working knowledge of Mobile devices with iOs and Android OS
  • Must be able to communicate with a diverse development team and product management
  • Must be available online from 8 am to 1 pm US Central Time
  • Having a basic working knowledge of Linux is a plus
  • Experience writing Unit Test, System Test or Load Test is a plus
  • Experience with performance or security testing is a plus
  • Experience with PHP is a plus
  • Excellent written and verbal communication skills
  • Self-starter, highly motivated and works with little or no supervision 
Location: This is a remote position. If you are interested, please send your resume to jobs@codelathe.com. Compensation is based on experience and location. Please note the Job ID:QAE2 in the email subject.

Questions?
Ask us in our chat channel!
https://live.airsend.io/u/NQaoNQ 

To apply: https://weworkremotely.com/remote-jobs/codelathe-technologies-inc-quality-assurance-engineer-1


Headquarters: Miami, FL
URL: https://simpletexting.com/

We’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. This is an entry-level position, but prior experience at a B2B tech company is a must. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you'd be the heart and soul of SimpleTexting.

About Us

SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS. 

Responsibilities

  • You're a superhero, but with a computer instead of a cape. You'll clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada.
  • Respond to email tickets, online chat or phone calls to help SimpleTexting customers with their issues
  • Participate in writing excellent help documentation—both for internal use and for our customers
  • Log tickets with the development team and escalate appropriately based on the impact of the issue
  • Become a SimpleTexting power user—before you can support others, you must know the product yourself
  • You'll work weekends as part of a regular rotation with the rest of the customer success team

This Role Is For You If

  • Multiple chats and calls happening at once doesn't make you sweat
  • You thrive in fast-paced environments
  • You're as comfortable hopping on the phone as you are writing super clear emails
  • Investigating issues when you don’t have enough info to resolve them is your idea of fun
  • Going above and beyond for customers gives you a warm and fuzzy feeling
  • You've worked alongside marketing, product, and engineering teams in the past
  • You have no shame geeking out about business and technology

Qualifications

Minimum qualifications
  • At least 1 year of experience working with customers, preferably in SaaS
  • Familiarity with chat (Intercom) and CRM platforms
  • You can translate technical ideas for non-technical audiences
  • Ability to learn new software platforms quickly
  • English is your primary language. Secondary languages are a plus.
  • Demonstrable critical thinking, communication, and creative problem-solving skills
  • Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
  • Highly organized. You can manage and prioritize several different projects.

Bonus points:
 
  • Bachelor’s degree, preferably in a related field of study
  • 2+ years in customer support role
  • You’ve worked in SaaS

Location

  • Remote

Compensation and Benefits

  • Compensation commensurate with your proven abilities
  • Unlimited flexible time-off policy
  • Remote

How to Apply

Follow this link to apply: https://bit.ly/37P7r5T

To apply: https://weworkremotely.com/remote-jobs/simpletexting-customer-support-specialist-saas-product


Headquarters: Remote
URL: http://www.astropad.com

We are Astropad and we build tools that unlock creativity and productivity, such as: 
  • Astropad Studio – Software that turns the iPad into a drawing tablet for creative pros
  • Astropad Standard - Software that turns the iPad into a drawing tablet for e-learning, whiteboarding or marking up documents
  • Luna Display – The first hardware solution that turns the iPad or another Mac into a wireless second display
We are looking for a North America-based customer support enthusiast to join our team as Technical Support Representative. In this role you will provide advanced technical support for our products via email, our Community forum, and our social media platforms. This job requires exceptional communication skills, a strong technical background, and a growth mindset.

You will: 
  • Troubleshoot complex technical support questions and investigate ongoing issues
  • Help manage social media support
  • Add to our Knowledge Base by creating and updating manuals and how-to guides
  • Help build relevant procedures for the support team
  • Collaborate with other departments and provide feedback
  • Assist with quality assurance testing
  • Collaborate on a daily basis with our support team via Slack

Key Skills: 

  • Excellent writing
  • Extreme empathy for customers
  • Tenacious problem-solving
  • Strong attention to detail
  • Confidence in creating how-tos for customers
  • Experience with Windows systems and Apple products
  • Familiarity with Help Scout or another help desk software

Nice If You Have: 

  • 2+ years of of technical support experience
  • Bachelors degree or equivalent
  • Prior remote experience

We offer: 
  • Flexible work schedules
  • Competitive pay + equity
  • 401k
  • Coworking space reimbursement stipend
  • Health, dental and vision insurance
  • Parental leave
  • 3 weeks vacation
  • Challenging and creative work
  • High impact work with significant responsibility

To apply: https://weworkremotely.com/remote-jobs/astropad-technical-support-representative


Headquarters: New Zealand
URL: https://bizinkonline.com/

Bizink is looking for a Website Production Manager to join our team. You’ll help our clients create outstanding websites that help them grow their businesses.

This is a varied role that would suit an all-rounder, who’s organised, a great communicator and enjoys giving great customer service. You’ll be heading a team of two websites and digital marketing specialists so management experience is important.

Ideally, you’ll have a background in project or account management, preferably in websites. WordPress experience and some basic coding skills (HTML and CSS) would be an added bonus.

Some creativity is needed. One day you might be editing images in Photoshop, the next you might need to do a bit of copywriting.

You’ll be working across several projects at once. We’ve got systems and software to help you but you’ll still need to be organised and have good attention to detail. And as you’ll be working from home, being able to work under your own initiative is essential.

Our current main markets are Australia and New Zealand so ideally you’ll be based in one of those countries. You might also work with some clients in the US and Canada as we grow our business there but you won’t be expected to work North American business hours.

Salary $70,000 to $80,000 PA (NZD) depending on skills and experience.

To apply: https://weworkremotely.com/remote-jobs/bizink-website-production-manager


Headquarters: New York, NY
URL: https://simplero.com/

Description

Do you find fulfillment in leading a customer success team? Are you a leader that is passionate about pushing your team to grow? Are you innovative, analytical, and growth-oriented? Do you care deeply for customers AND teammates? If so, keep reading.

Here at Simplero our customers are at the core of everything we do.

That’s why our customer success team is full of amazing people who care! And when we say we care, we really do. Our team understands there’s a real business owner on the other end and can act in a smart and empathetic manner to figure out how to best serve them.

First, let me tell you a bit about myself.

I’m Calvin Correli, the founder of Simplero, an integrated software platform for coaches, authors, speakers, and consultants to transform lives at scale.

I created Simplero because I wanted to teach spirituality to entrepreneurs. Why?

Because self-aware and purposeful entrepreneurs are the key to solving all the challenges we face in this world. And coaches and teachers are the ones that help people grow.

Simplero is the ultimate freedom machine that helps people live extraordinary lives. We do it every day for our customers. Our easy-to-use software is the perfect platform for entrepreneurs who want to:

  • Live where they want
  • Work how and when they want
  • Make money the way they want to
  • All while doing something amazing for other people

We've already helped thousands of our customers earn over $170 million in revenue.

And even though our software is easy to use, sometimes customers need support. And as our business grows, we need leadership that can take our already amazing support team to the next level.

That's why we need you!

Our ideal Head of Customer Success understands the value of stellar service, and a knack for leading and growing teams.

This role at Simplero will open your world and professional career to abundant opportunities for growth.

Are you up to the challenge?

A Little Bit About You
  • You have exceptional leadership skills
  • You have an innate ability to lead, grow, and support teams
  • You enjoy creating and implementing effective strategies, systems, and processes
  • You’re obsessed with providing better service at scale (more quality per dollar)
  • You love serving and connecting (including with our team)
  • You love efficiency
  • You’re an expert communicator
  • You have a great left/right brain balance—systems & service
  • You’re passionate about growth
  • You’re HUNGRY for bigger and better!

What You’ll Do
  • Be a part of our legendary leadership team
  • Lead and grow our customer success team which includes customer support and concierge
  • Manage churn and retention
  • Enhance response times
  • Boost concierge credit sales and consumption
  • Strategize success metrics around our challenge funnel
  • Hire and train new customer success team members
  • Onboard new customers
  • Develop and implement strategies for increasing LTV
  • Monitor and increase NPS
  • Provide coaching and performance reviews for your team

Requirements
  • At least 3 of experience in a customer success leadership role or similar
  • Experience growing and managing teams that make big things happen
  • Experience with all aspects of client acquisition and retention
  • An unwavering commitment to service
  • Exemplary written and verbal communication skills
  • A sharp mind and an intense hunger for personal and professional growth

To apply: https://weworkremotely.com/remote-jobs/simplero-head-of-customer-success


Headquarters: London, UK
URL: https://www.sendible.com/why

 
💡 The Opportunity

Are you passionate about providing awesome experiences for customers? 

If that’s the case, this is a fantastic opportunity for you to join a fast-growing company in an exciting space (social media) and be a part of Sendible’s Customer Success Team!

We're looking for a friendly Customer Success Specialist to join us full-time, based in Europe!

As Customer Success Specialist, you will be responsible for the adoption, retention and growth of our SMB customers. 

Your focus will be to build relationships with our customers through onboarding, training, and coaching that will provide the best possible experience for them, and help us achieve our customer retention goals. 

We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.

 

🤝 About You 

  • At least 3 years of customer-facing experience, preferably in SaaS.
  • Self-starter mentality with the ability to proactively get on with work. 
  • A creative thinker, able to come up with innovative new ideas and solutions.
  • A confident and clear communicator with excellent writing and presentation skills over email, social media, video conference, webinars, or in person.
  • Excellent knowledge of Social Media and the value it brings to business.
  • Experience hosting and running training webinars for customers
  • Excellent organisational and follow up skills
  • Excellent problem-solving skills, can adapt to any situation and propose clear logical solutions to problems. 
  • Upbeat, proactive attitude and a love for helping others succeed.
  • Ability to multitask, prioritize, and manage time effectively.

We strongly encourage candidates of all different backgrounds and identities to apply. 

Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company.

 

Things You’ll Be Doing

  • Owning onboarding, ongoing support, adoption and expansions of your allocated customers.
  • Acting as the main point of contact for your customers (via phone, email and chat).
  • Handling of upsell and renewal enquiries for your customers.
  • Providing ad-hoc one-on-one training for your customers when needed.
  • Coordinating and presenting in-depth group training for customers.
  • Collaborating with the Customer Marketing and Support teams to create educational material (video, written and through in-person events) to help drive product adoption and turn customers into advocates.
  • Regularly engaging with your customers on social media and staying on their radar.
  • Delighting customers with unexpected gifts/swag to drive loyalty through reciprocity.
  • Acting as an escalation liaison between the customer, our Support Team and Product Teams to help resolve technical issues blocking product adoption.
  • Developing a deep understanding of social media marketing, our customers’ goals, and our products.
  • Building the company’s brand with each customer interaction.

💻 Why work with us

  • Work remotely or from our HQ and create your own schedule (we believe in trust and autonomy).
  • 25 days paid holiday per year, plus one bonus day for your birthday.
  • Profit-sharing bonuses (if the company does well and you played a big part, you'll be rewarded).
  • Paid sabbatical after 5 years.
  • We love learning! Take part in our book club and receive free books quarterly or use your £1000 learning allowance to develop your skills.
  • Gain incredible experience building a truly successful, global SaaS company with a dedicated, small team where you can have a huge impact! 

We have a low staff turnover rate — a large portion of the team has been at Sendible for 5+ years. But, your voice matters to us. 

We like hearing fresh perspectives and appreciate new viewpoints, so you should feel comfortable speaking up and not be afraid to drive change and challenge the status quo. If something sucks and can be done better, we want to hear!

 

🌐 How we work

Sendible is a UK corporation and our head office is based in London but we are building a distributed team, and you can work from anywhere in the world for this role.

Of course, if you're based in London, you are welcome to work from our HQ  which is fully equipped with free fruit and snacks, excellent coffee, standing desks, video games and pool, but we also allow team members to work from wherever they are most productive

 

How to get our attention when you apply

Introduce yourself to us as a colleague. Show us what your future could look like here! We value authenticity, so be yourself, be creative, and take your time with the application. 

 Tell us why you want this particular job. Tell us about:

  • Why you want to work in Customer Success.
  • Why you want to work at Sendible and not somewhere else.
  • A description of a great customer experience you have had recently and why it was awesome.
  • A time you taught yourself a new skill to complete a job or project. 

Then, tell us which 3 companies you think are doing Customer Success really well. 

So, if you want to join Heather and Coral in helping to provide the best experiences for our customers, please submit your application! 

To apply: https://weworkremotely.com/remote-jobs/sendible-customer-success-specialist-1


Headquarters: Helsinki, Finland
URL: https://trifecta.vc/

COMPANY DESCRIPTION:

Our mission at Trifecta Retail Ventures is to offer the most exciting way to discover and get brand named merchandise while offering brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power.

Our fun & exciting shopping platforms are used by millions of US shoppers. Our unique business model has allowed us to form strong partnerships with the world’s leading brands and retailers like Walmart, who are today using our platforms to move their inventory.

You will be working for DealDash! Our largest company within the Trifecta Retail Family 🔥

DealDash is an e-commerce company which was founded in 2009. A fair and honest alternative to bidding fee auctions, it’s the longest running and most trusted provider in its category.

The team is made up of highly-motivated, analytical and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers. We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together.


Some fun facts about TRV:
  • Our team is spread out over 10 countries
  • 13 nationalities
  • Every employee talks to Customers every week, no matter what your function! We love our Customers!
  • 92% of our revenue comes from repeat buyers! (And we are growing!)

We believe in:
  • Putting the Customer first in everything we do
  • Small teams with lots of autonomy
  • Making data driven decisions
  • Being candid, fair & honest
  • Maintaining a flat meritocratic org structure
  • Managing through social trust, not control
  • Allowing people to work from wherever and whenever (with a few exceptions) - results matter, not hours


If you feel our values match yours, then come and join the team!


JOB DESCRIPTION:

Are you looking for an entry level position in a high growth tech company? Are you passionate about people? Then we are looking for you!

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!

Our Customer Support Specialists are spread across the globe to provide top-notch 24/7 service to our amazing customers! Our highly-skilled team have the freedom to serve our customers the best way they know how (who wants to read from a script?). As a member of this team, you would be responsible for answering customer inquiries through email, chat and phone.

Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.


Your responsibilities include:
  • Answering customer inquiries via email, phone and live chat
  • Optimizing the team's tools and work procedures


This position is primarily open to applicants that are resident in Canada, Finland, Spain, or the UK. However, you are not required to be currently located there as the position is remote.

The starting Salary for this role is €2080 Euro's converted into Canadian paid in local currency (CAD) according to monthly reviewed conversion rate.

We're looking to fill this role immediately, so please apply ASAP!

To apply: https://weworkremotely.com/remote-jobs/trifecta-retail-ventures-customer-support-specialist-work-from-home-canada


Headquarters: Toronto, Canada
URL: https://agencyanalytics.com

We're seeking an experienced, high level customer success champion to service our European, Asian and Australian customers of our highly successful SaaS utility. This isn't your typical "customer service" position! You'll be joining a small, tight-knit, and highly committed team that's passionate about helping customers to reach their business goals using our product. Most of this will be done using intercom for communication and zoom to provide screen sharing demos.


Responsibilities
  • Respond to customers inquiries via Intercom
  • Perform one on one screen share demos
  • Run training sessions for new accounts
  • Perform account setup and similar "account executive" type functions
  • Reach out to low performing accounts to reduce churn
  • Increase onboarded and active accounts

Experience Required
  • Timezone in UTC +5 to +12
  • 3+ years in a similar customer success or technical support role for a SaaS
  • Moderate to advanced understanding of SEO / Digital Marketing
  • Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media etc)
  • Advanced written communication skills
  • Native / Bilingual English
  • Fluent in French or Spanish (bonus)
  • Experience at a digital marketing agency (bonus)
  • Experience running your own website (bonus)

Benefits
  • 100% remote position
  • 3 weeks vacation
  • Profit sharing
  • Frequent promotions
  • Fun working dynamic
  • Unlimited personal days
  • Autonomy and flexibility

To apply: https://weworkremotely.com/remote-jobs/agencyanalytics-customer-success-specialist-asia-australia


Headquarters: Israel
URL: https://elementor.com/

We are looking for a talented and hardworking Technical Support agent to join our Remote Support team. As a Technical Support Agent, you’ll join a high-energy working environment and will enable our growth by providing excellent support to Elementor's users.


Responsibilities:
  • Answer support tickets – You will be responsible for replying to support tickets via email or chat
  • Provide superb customer support – Provide clear customer service via different channels, solving technical problems that have to do with WordPress, website design and maintenance
  • Solve customer problems – Answer a variety of product-related questions through our support desk, in a professional, empathetic, and courteous way.
  • Find out about bugs – Finding and reporting bugs or other issues when they are reported by any of our users
  • Answer pre-sale questions – You will help answer any questions potential customers might have. You will also assist in making the right decision concerning buying Elementor
Requirements:
  • Superb level of English
  • At least 2 years of experience in a technical support role
  • Substantial experience with WordPress, and knowledge using plugins
  • Knowledge of CSS & HTML
  • Knowledge installing WordPress on Linux servers (FileZilla/DirectAdmin/cPanel)
  • Exceptional courtesy and overall a “people’s person”
  • jQuery, PHP, and other coding knowledge
  • Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development - Advantage
  • Experience with Elementor - Advantage
  • CV in English only!

To apply: https://weworkremotely.com/remote-jobs/elementor-remote-technical-support


Headquarters: Brighton, UK
URL: https://addedbytes.com

As the newest Customer Success Champion at Added Bytes, you'll be the voice of our customers, fighting the customers' corner and driving customer-focused choices in the company, including managing customer support and proactive communications with customers to solicit feedback and ideas.

If you're the right person, your first responsibility will be handling customer support for the North American audience of Readable, our flagship product. Initially, you'll be answering prospects' questions, helping customers solve problems, identifying and tracking feature requests, reporting bugs and their resolution and developing our knowledgebase and other automated support systems.

You will be handling support through multiple inbound channels such as email, on-site chat, in-app triggers and social media. As your confidence and experience grow, the role can expand in different directions depending on the needs of the business and your interests. That could include customer analytics, sales, proactive customer research, elements of marketing and more. It can even include public speaking if that interests you! Development of the role will happen with your involvement and approval.

This is a junior, full-time role that will suit a friendly and patient person with a passion for literature and language. They should have impeccable written English, and a talent for explaining complex concepts in simple language.

A background in academic English or linguistics would be a bonus, as would a solid technical understanding of language, so someone who knows their subordinating conjunctions from their compound prepositions should definitely consider applying. Any analytical or data management skills would be a bonus, as the role can expand to include analysis of multiple data sources to identify problems and opportunities.

Our current support load varies greatly day to day, so we would want to work with the successful candidate to find the best use for the rest of their working time. That could include contributing to almost any area of the business, from writing blog posts to software testing to creating graphics to data entry to recording how-to videos. Let us know what you think you would be interested in.

We are a fully remote company with flexible holidays and working practices. However, this role will be primarily supporting customers based in North America, so we require someone who can work suitable hours for that audience.

To apply: https://weworkremotely.com/remote-jobs/added-bytes-ltd-customer-success-champion


Headquarters: Boca Raton, FL
URL: https://gorilladesk.com/

Serious applicants will need to fill out this short questionnaire to be considered for this position: https://gorilladesk1.typeform.com/to/R1wkyc

Job Location in East Boca Raton / Anywhere: Software Support Specialist

We are looking to add a Support role to our growing family!

About Us:

GorillaDesk provides service business software designed to help companies save time, organize and scale their growing business. GorillaDesk is a cloud-based SaaS software that combines CRM, job scheduling, and invoicing in one solution. Today we empower over 7200 service professionals in the field.

Our big hairy audacious goal is to impact 50,000 service companies globally!

Customer Support's Mission:

Maintain integrity with new trial and continued training follow-up behaviors. We believe the follow-up is the most critical part when supporting our user base.

Core Values: [T.I.G.E.R]

  • Tinker: test and try new experiments, be hungry, bring high energy and drive growth
  • Integrity: be whole and complete with your team and customers, do what you say you're going to do on time
  • Growth: always be learning, if you're reading books on support and success you're probably a fit
  • Empathy: place yourself in the customer's shoes as well as your co-workers, be a great listener
  • Remarkable: create experiences others will remark positively about

Qualifications:

  • 2+ years of support experience, preferably business-to-business software or hospitality
  • Excellent written and verbal communication skills
  • Very comfortable working with many software applications such as live chat, CRM software and screen sharing tools
  • Love listening to and assisting customers with business/software goals
  • Great listening and troubleshooting skills
  • Thirsty for knowledge and reading to constantly grow
  • High-achiever mindset

Daily Habits:

  • Conduct software demonstrations for new prospects
  • Set 10-20 training appointments per week to help users learn more about the software
  • Lead 1on1 software training as well as group webinar training sessions
  • Answer all questions regarding GorillaDesk our software product
  • Meet onboarding and software training goals
  • Stay up to date with product knowledge
  • Follow up with users once the trial is over for onboarding & continued training
  • Handle company voicemail, telephone & email inquiries
  • Maintain our software knowledge base and online learning materials
  • Escalate user-reported issues and bugs to the development team
  • Get back to users in a timely and remarkable manner
  • Monitor chat support and social media to provide users with high-level support

Job Type: Full-time

To apply: https://weworkremotely.com/remote-jobs/gorilladesk-remote-customer-support-specialist-software-technical-support


Headquarters: Santa Monica, CA
URL: https://rechargepayments.com/about


*Currently hiring for New Zealand and Hawaii time zones*


Overview


With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. Our mission to make repeat orders easier began five years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 200 remote-first employees around the globe processing hundreds of millions of dollars in sales every month.


In a Technical Customer Support role based remotely for our Customer Success team, you’ll be responsible for supporting our customers and delivering a world-class support experience. You’ll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional phone calls.


What You'll Do

  • Live by and champion our values: #ownership, #empathy, #simple-solutions.
  • Use your technical expertise and customer service skills to resolve questions and issues for our online merchants.
  • Communicate clearly in writing to both technical and non-technical people.
  • Document and build new tools to improve support flows.
  • Identify patterns, recommend improvements, and filter out unimportant issues.
  • Author documentation for our customer-facing Help Center.
  • Assist with successful on-boarding of new customers.

What You'll Bring

  • 2+ years of experience in technical customer support at a SaaS company, or similar
  • Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
  • Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
  • A passion for problem solving: an excitement for a tricky problem or a new challenge
  • A sense of urgency and a satisfaction from going above and beyond to provide solutions
  • An exceptional eye for detail and excellent organizational and communication skills
  • Ability to work remotely and desire to make an impact at a boot-strapped start-up
  • Excellent customer service and English fluency (written and spoken)
  • A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Ability to work flexible shifts

To apply: https://weworkremotely.com/remote-jobs/recharge-payments-tier-1-technical-support-agent-1


Headquarters: Remote
URL: http://hellobonsai.com

About Bonsai

Bonsai is a freelance business management platform used by 200,000+ freelancers across the world. It takes care of a freelancer's boring admin work - contracts, proposals, invoices, payments, accounting & taxes - so they can focus on getting actual work done and make $$$.



We're backed by some of the world's best investors (YC, Matrix Partners, Index Ventures), are profitable, and are 100% remote. Our teammates are spread across 7 countries (US, Brazil, UK, Romania, Canada, India & France).

About The Role

Our users are at the center of what we do (duh!) and we're always trying to find better ways to serve them. Alongside our Customer Success Lead, you will work closely with Product and Marketing to drive growth, engagement and advocacy of Bonsai. The Customer Success Advocate will use front-line support interactions to inform and inspire changes within the team, the product and Bonsai as a whole.



The role will involve front-line, reactive support where you will engage actively to solve user problems and answer questions. This can involve basic feature-related questions or complicated bugs. You won't always know the answers, so your resourcefulness will be your greatest asset! We answer inquiries via chat and email primarily, with the occasional video onboarding call and are available to our users live Monday-Friday 9am-5pm EST.



In addition to front-line support, you will work to identify trends in user behaviours and inquiries to help shape our product decisions. Simultaneously, you'll have a hand in creating valuable content that allows our users to make the most out of Bonsai as easily as possible!

About You

  • You're a passionate problem solver. "No" isn't a good enough answer for you - you need to find out why it's that way and if there's a way to make it better.
  • Change excites you. We're a brand new team here at Bonsai, building from the ground up. We don't have all the answers and that's the point! You should salivate at the idea of identifying issues, finding trends, collecting relevant data and engineering long term solutions.
  • You have a passion for helping people. Let's face it, this job is all about helping people! That needs to fuel your fire. You're the type of person that goes the extra mile to help not because it's expected, but because you want to.
  • You are a multi-tasker. We have a number of moving parts and processes in place while also managing live interactions. You should be able to manage multiple interactions simultaneously as well as being getting work done behind the scenes.
  • You're a fantastic communicator. Our role involves navigating and explaining how to use our broad, technical platform. Being able to quickly and concisely get your message across with a friendly tone and digestible formatting is imperative.

This is an entry-level position with opportunity to grow. Technical skills can be taught - attitude and drive are what we're in the market for.



Responsibilities

  • Answering in-bound chat and email support requests from 9am-5pm EST Mon-Fri.
  • Ensuring target metrics are met and maintained.
  • Fully engaging with and listening to our users to offer them advice on a holistic level to ensure they are getting the best experience from Bonsai.
  • Being an advocate for our users and Bonsai as a whole by communicating trends and insights back to stakeholders.

Requirements

  • Available to work Monday-Friday 9am-5pm EST or a significant portion of overlapping time.
  • Experience providing exceptional customer service of any type (in person or online).
  • Excellent typing skills.
  • Ability to pickup multiple technological tools, quickly.
  • Have strong reading, writing and communication skills.
  • Possess high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.
  • Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.
  • This is a fully remote position - you will need access to a proper working environment, including high-speed internet.

Nice To Haves

  • Experience with Intercom, Notion, Excel/Google Sheets, Stripe.
  • Experience working with or as a freelancer/entrepreneur.
  • Experience working in a SaaS company.
  • Experience with remote work.
  • Experience providing front-line software support (especially via chat).

Why Bonsai?

  • Work with an all-star international team
  • Competitive compensation
  • All-expenses paid team retreats (our last retreat was in Mexico!)
  • Work from anywhere, always!
  • 40 hours work week (we're running a marathon, not a sprint)
  • Learning & development stipend (we care about your growth)
  • Unlimited vacation
  • Business transparency across the board – everyone knows everything
  • Contribute to the growth of a product that has rave reviews

To apply: https://weworkremotely.com/remote-jobs/bonsai-customer-success-advocate


Headquarters: Denver
URL: https://leadsherpa.com/


Customer Support / Customer Success

Sherpa, Inc. is growing our team! We are hiring a Customer Success Manager to partner with clients to drive adoption, manage business processes, and grow our business. This role is a balance of individual work within a highly collaborative team. You will be working directly with clients to maintain and grow existing relationships and will identify expansion opportunities with the goal of achieving negative net churn. 

This role at Sherpa, Inc. will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference. 

If you’re a person who is driven by customer happiness and success, then this role is made for you. 

You’re good at:

  • Collaborating with others to drive best practices

  • Working directly with clients to achieve success

  • Communicating with fellow team members

  • Identifying opportunities for product expansion

Extra awesome

  • You love inspiring others with enthusiasm

  • You have a never say never attitude

  • You have experience working at a tech company

What you’ll do


As Customer Success Manager, you’ll be responsible for:


Relentless customer support through multiple channels such as Facebook, Freshdesk, email and chat.

Onboarding new customers and training their staff on how to use the Lead Sherpa platform effectively.

Advising our customers on how to improve their performance and increase their return on investment.

Working closely with our product and engineering teams to ensure issues are resolved.

Proactively talking with customers to ensure that they get the most value out of our service.

Conducting webinars with groups of customers to assist with onboarding and product adoption.


What you’ll need


The following experience is relevant to us:

  • Professional experience in Customer Success or Account Management. 

  • Experience in building and maintaining strong relationships with customers.

  • A great track record of expanding revenue and mitigating customer churn. 

  • Excellent communication skills, a great listener.

  • Tech savvy and have experience implementing software on an account per account basis.

  • Experience working with customer communication and ticketing tools like Intercom and Freshdesk. 

To apply: https://airtable.com/shrOxhKk61LMlI6Xl


Headquarters: New York, NY
URL: https://www.podia.com

At Podia, we’re building the most creator-friendly platform on the planet to help people sell online courses, memberships, webinars, and digital downloads. And the #1 reason people cite for using us?



Creator-friendliness 🤗



Sounds great, but what does it mean?



It means:


  • Fast, friendly support 💨
  • Free migrations 🚚
  • No technical headaches 🖥️
  • No transaction fees 

…and a relentless passion, across our entire team, for helping our creators succeed.



Delivering all of that creator-friendly goodness takes work, and that’s why we need your help!



We’re looking for a super-friendly, tech-savvy, EU-based, experienced support agent who can help our customers make more sales.



Here’s what you’ll do:



  • Respond to customer tickets via chat and, email. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect 😉
  • Migrate customers (downloading/uploading content, setting up courses, etc…) who need some help switching over from other platforms 📦
  • Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status 📝
  • Help our customers with questions about our product, as well as coaching them toward making their first sale 🙌
  • Keep your finger on the pulse of our customer base, helping the team understand what our customers are thinking and asking for 🤔

Requirements



We’re looking for a support agent with:


  • Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
  • Tech skillz. Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss 💯
  • Support experience. You know what it takes to make customers happier than they were before they met you 😊
  • Availability from 9am-6pm EST 📆

It’d be REALLY great if you also:
  • Have created and / or sold an online course, digital download, or membership before 🤑
  • Have experience with Intercom and Slack 💬
  • Have experience working remotely 🗺️
  • Have worked with digital creators before 💡

Benefits



Here’s what you’ll get if you join us:


  • Competitive salary 💰
  • Equity in a rapidly-growing company 📈
  • 401(k) match (US-based employees) 🏦
  • Health insurance (US-based employees) and other medical benefits for international employees (like a health and wellness stipend) 💊
  • Paid family leave 🍼
  • Three weeks of vacation, plus a 1-month sabbatical for every three years you stay at Podia 🏖️
  • Work from anywhere with an internet connection 🌎
  • A professional development credit 💳
  • Annual team retreats with all expenses paid ✈️

Sound like you? Want to be part of a smart, nimble, motivated team working hard to build something big?


We’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. If that sounds like something you want to be part of, we want need to hear from you.


We’re looking for candidates in the Americas, and will ask for professional references (both a co-worker and a manager) from any finalist candidates.

To apply: https://apply.workable.com/podia/j/1E71D2FD49/