Headquarters: Oxford, UK
URL: https://bookwhen.com

• 2+ years of technical customer support experience at a SaaS business
• Experience working b2b via email or live chat, as well as phone calls
• Excellent written and verbal communication skills
• Self-motivated and can work autonomously with little guidance
• Based in the UK

• Understanding of what makes a great user experience.
• A background in sales or social media marketing.
• Experience working in a remote team.

• £26k - £28k pa, depending on experience
• End of year bonus
• Annual leave - 33 days per year (including bank holidays)
• Working fully remotely
• Pension scheme
• Budget for co-working spaces and office equipment
• Away days
• Budget for training and conferences
• Annual allowance for attending Bookwhen hosted classes and courses

To apply: https://weworkremotely.com/remote-jobs/bookwhen-support-specialist-remote-uk

Headquarters: Spain
URL: http://sukhirugs.com/

To apply: https://weworkremotely.com/remote-jobs/sukhi-part-time-multilingual-customer-service-agent-working-from-home

Headquarters: Shogun
URL: http://www.getshogun.com

• Help with User Interaction: Communicate with users to understand the issues they're experiencing, and provide updates in a friendly & timely manner.
• Troubleshoot: Diagnose users' front-end technical issues. Identify potential conflicts from themes or other apps and provide fixes to resolve them when possible. Escalate potential bugs and back-end issues for our Engineering team to resolve.
• Maintain Coverage: Help our support team and users by covering certain “time blocks” during which you will be monitoring live chat and email for when our users write in to report technical issues.
• Collaborate: Work with the Support team to communicate known bugs, brainstorm difficult issues, and handle technical issues escalated by our general support specialists. Work with the Engineering team to report found bugs.
  
  

• 4+ years of experience HTML, CSS3, JavaScript/jQuery, and Liquid. Solid grasp of responsive web design (RWD).
• Fluency in the English language; demonstrated in communication and writing skills.
• Flexibility with working odd hours on a set schedule (dependent on location).
• A stable, high-speed internet connection.
  
  

• Experience building a website with Wix, Squarespace, WordPress, Weebly, etc.
• Working knowledge of Shopify, especially theme modifications!
• Basic understanding of HTML and CSS
• A great attitude and desire to help people & solve problems :)
  
  

• Competitive compensation
• A highly skilled and dedicated team that is fun to work with.
• Remote work – We are a fully distributed team that works from anywhere with good internet.
  
  

• Work in the open: Operate with high integrity and choose what's right over what's easy. Be transparent as a company and with each other.
• People are People: Treat yourself, colleagues, and customers with dignity, empathy, and respect. Start from a presumption of positive intent.
• Win and grow together: Strive to be the best, individually and as a team. Support and encourage each other. Seek opportunities for growth.

To apply: https://weworkremotely.com/remote-jobs/shogun-technical-support-specialist

Headquarters: Walnut, CA
URL: http://www.getshogun.com

• Provide New User Education: Welcome new users and deliver thorough answers to questions that may arise as they learn the app
• Troubleshoot: Communicate with users to understand the issues they're experiencing, and give updates in a friendly & timely manner.
• Maintain Coverage: Help our support team and users by covering certain “time blocks” during which you will be monitoring live chat and email for inbound messages from users
• Conduct Case Escalation: Collaborate with Technical Support team members to escalate code-related threads or potential bugs.
  
  

• 3+ years of experience doing customer support for a USA based tech company, ideally a software company.
• Fluency in the English language; demonstrated in communication and writing skills.
• Flexibility with working odd hours on a set schedule (dependent on location).
• A stable, high-speed internet connection.
  
  

• Experience building a website with Wix, Squarespace, WordPress, Weebly, etc.
• Working knowledge of Shopify
• Basic understanding of HTML and CSS
• A great attitude and desire to help people :)
  
  

• Competitive compensation
• A highly skilled and dedicated team that is fun to work with.
• Remote work – We are a fully distributed team that works from anywhere with good internet.
  
  

• Work in the open: Operate with high integrity and choose what's right over what's easy. Be transparent as a company and with each other.
• People are People: Treat yourself, colleagues, and customers with dignity, empathy, and respect. Start from a presumption of positive intent.
• Win and grow together: Strive to be the best, individually and as a team. Support and encourage each other. Seek opportunities for growth.
  
  

To apply: https://weworkremotely.com/remote-jobs/shogun-support-specialist-1

Headquarters: The Netherlands
URL: https://connectio.io

• A great communicator
• Tech-savvy
• Eager to learn and grow
• Attention to detail
• A team player

To apply: https://weworkremotely.com/remote-jobs/connectio-remote-customer-success-specialist-marketing-saas

Headquarters: Anywhere
URL: https://close.com/

• Physically based in the CT or MT time zones
• High-level of proficiency in the English language, both written and verbal
• Experience working in a remote capacity
• 2 years experience working in a customer facing role (sales, support, hospitality, etc.)

• Direct support experience
• Technical/coding experience (This includes VoIP, email, network management, APIs, etc)
• Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)

• Respond to customer support tickets and take support calls during CT/MT business hours
• Escalating issues to senior support staff and engineering as needed
• Fraud prevention/detection
• Billing reconciliation
• Writing bug reports
• Coordinating with Success to provide extra support to large customers
• Maintaining help center documentation and creating content for new/updated features

• Culture video 💚
• Our story and team 🚀
• Glassdoor Reviews 
• 100% remote-first team for over 6 years (we believe in trust and autonomy)
• 2 x annual team retreats ✈️When we start traveling again ;)  (Lisbon retreat video)
• Competitive salary
• 7 weeks PTO (includes company-wide winter holiday break)
• 1 month paid sabbatical after 5 years
• Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)
• 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)
• 401k matching at 4% (US residents)
• Dependent care FSA (US residents) 

To apply: https://weworkremotely.com/remote-jobs/close-customer-support-executive-north-america-ct-mt-100-remote

Headquarters: Anywhere
URL: http://www.close.com

• Physically based in Western or Central Europe, with a strong preference for (BST/CEST)
• High-level of proficiency in the English language, both written and verbal
• Experience working in a remote capacity
• 2 years experience working in a customer facing role (sales, support, hospitality, etc.)

• Direct support experience
• Technical/coding experience (This includes VoIP, email, network management, APIs, etc)
• Deep knowledge of SaaS + CRM landscape (Experienced user of other sales platforms, or programs frequently integrated with Close)

• Respond to customer support tickets and take support calls during Western/Central European business hours (BST/CEST)
• Escalating issues to senior support staff and engineering as needed
• Fraud prevention/detection
• Billing reconciliation 
• Writing bug reports
• Coordinating with Success to provide extra support to large customers
• Maintaining help center documentation and creating content for new/updated features

• Culture video 💚
• Our story and team 🚀
• Glassdoor Reviews 
• 100% remote-first team for over 6 years (we believe in trust and autonomy)
• 2 x annual team retreats ✈️When we start traveling again ;)  (Lisbon retreat video)
• Competitive salary
• 7 weeks PTO (includes company-wide winter holiday break)
• 1 month paid sabbatical after 5 years
• Parental leave (10 wks primary caregiver / 4 wks secondary caregiver)
• 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)
• 401k matching at 4% (US residents)
• Dependent care FSA (US residents) 

To apply: https://weworkremotely.com/remote-jobs/close-customer-support-executive-western-central-europe-100-remote-1

Headquarters: --None--
URL: http://www.ingage.io

• Value Focused: Evaluate the ROI of resources spent and incremental value generated from our activity.
• Problem Solver: Curious to fully understand problems and take initiative to seek solutions and ensure we are driving value for the company.
• Customer Driven: Relentless focus on the entire experience throughout the customer journey.

• Be the primary point of contact for our customers 
• Work closely with the Sales team to smoothly onboard new customers to the Ingage Suite
• Manage the onboarding curriculum and provide regular feedback to leadership on improvement recommendations
• Manage the Customer Success Hubspot process
• Manage all email and phone communication with customers including calling customers
• Proactively identify and engage with customers based on their custom health
• Report on customer health and align with Sales on up-sell opportunities
• Serve as a backup for our Support lead as needed
• Escalate customer bugs and feature requests, working closely the product team to influence upcoming releases.
• Be knowledgeable of release schedules and release content
• Organize, write and deploy newsletters and product release emails to customers
• Own the product knowledge base
• Recognize and confirm opportunities for customer testimonials and references

• 2+ years of experience in a similar customer facing role in Customer Success and/or Account Management
• Excellent writing and verbal communication skills
• Strong empathy for customers and passion for revenue and growth
• Understanding of software and technology with an eye towards benefits to end users
• Analytical and process-oriented mindset
• Excellent organizational and time-management skills to coordinate across teams
• Flexibility and comfort in a fast-paced environment with rapidly changing business needs
• Willingness to take direction and feedback
• Native English speaker
• Preferred: Experience with Hubspot and JIRA
• Preferred: Previous experience with SaaS based solutions

To apply: https://weworkremotely.com/remote-jobs/ingage-customer-success-manager

Headquarters: --None--
URL: http://www.ingage.io

• Value Focused: Evaluate the ROI of resources spent and incremental value generated from our activity.
• Problem Solver: Curious to fully understand problems and take initiative to seek solutions and ensure we are driving value for the company.
• Customer Driven: Relentless focus on the entire experience throughout the customer journey.

• Be the primary point of contact for our customers 
• Work closely with the Sales team to smoothly onboard new customers to the Ingage Suite
• Manage the onboarding curriculum and provide regular feedback to leadership on improvement recommendations
• Manage the Customer Success Hubspot process
• Manage all email and phone communication with customers including calling customers
• Proactively identify and engage with customers based on their custom health
• Report on customer health and align with Sales on up-sell opportunities
• Serve as a backup for our Support lead as needed
• Escalate customer bugs and feature requests, working closely the product team to influence upcoming releases.
• Be knowledgeable of release schedules and release content
• Organize, write and deploy newsletters and product release emails to customers
• Own the product knowledge base
• Recognize and confirm opportunities for customer testimonials and references

• 2+ years of experience in a similar customer facing role in Customer Success and/or Account Management
• Excellent writing and verbal communication skills
• Strong empathy for customers and passion for revenue and growth
• Understanding of software and technology with an eye towards benefits to end users
• Analytical and process-oriented mindset
• Excellent organizational and time-management skills to coordinate across teams
• Flexibility and comfort in a fast-paced environment with rapidly changing business needs
• Willingness to take direction and feedback
• Preferred: Experience with Hubspot and JIRA
• Preferred: Previous experience with SaaS based solutions

To apply: https://weworkremotely.com/remote-jobs/ingage-customer-success-manager

Headquarters: Paris, France
URL: https://wisepops.com/

• Manage our support chat (US hours), quickly and efficiently providing expert replies to questions from our users [we get about 500 questions/month]
• Update and grow our help and how-to guides
• Handle calls with prospects and clients 
• Report top feature requests to the team

• You speak English fluently and can communicate complex concepts easily
• You can work autonomously with limited input from the rest of the team (important note: all other employees are located in Europe)
• You’re empathetic and can put yourself in our users’ shoes
• You’re comfortable speaking to all kinds of people, from top executives to junior employees
• You always go the extra mile

• Selection phase based on resume/written questions
• Technical exercise
• Interview with Greg (Head of Growth)
• Interview with Ben (CEO & Founder) 

To apply: https://weworkremotely.com/remote-jobs/wisepops-customer-success-specialist

Headquarters: Compound Incorporated
URL: https://compound.finance/

To apply: https://weworkremotely.com/remote-jobs/compound-incorporated-customer-service-representative

Headquarters: San Francisco, Remote
URL: https://junilearning.com

• Own the KPIs for the onboarding team and make sure every student has an amazing experience with their first class
• Set a high standard for response quality and SLAs for the team on response time and resolution
• Flexible and responsive on weekends for any emergencies, clearly delegate work to individual direct reports
• Continuously create process improvements to boost efficiency of the onboarding process
• Train new hires and temporary workers, proactively identify bottlenecks and resource accordingly
• Oversee the processing of a robust pipeline to meet weekly and monthly targets for registration
• Call, text and email customers to understand and confirm their enrollment needs and comfortable explaining our product offerings and helping customer sign up for additional products if needed
• Proactively flag issues, run down tickets to satisfactory completion, escalate issues as necessary
• Serve as a counselor and trusted expert in the field who partners with parents and students to help them succeed
• Work with multiple teams to hit company-wide goals for growth
• Manage individual Onboarding Success Representatives and workforce scheduling

• 6+ years experience in a client services/sales role (phone and email outreach) working with SaaS, education, or consumer products.B.A. or B.S. in Marketing, Finance, Business, Computer Science, or a related field
• Focused on hitting weekly and monthly targets with a demonstrated track record. 
• Open to rolling up your sleeves and calling or emailing customers directly if needed, in peak season representatives do 10-15 calls per day, 50+ emails per day
• Strong ethical and honest approach 
• Excellent written and verbal communication skills; organized and detail-oriented. You love spreadsheets and checking off items in a todo list
• Self-driven to manage your own work and results with high standards
• Openness to change, and quick to adapt to new systems and a fast-paced environment
• Interest in learning programming or previous programming experience is a plus
• Located in the US, work authorization in the USMust have access to a quiet location, strong internet connection and laptop to work on
• Opportunity for advancement into even more senior roles
• Benefits include health, dental, and vision insurance

To apply: https://weworkremotely.com/remote-jobs/juni-learning-onboarding-success-lead

Headquarters: Los Angeles, CA
URL: http://www.solidcommerce.com

• We are a team of dedicated, creative, and highly collaborative innovators who prize integrity, courage, and enthusiasm
• Every member of our Services & Support team is a key player, and every customer’s success is our goal
• We believe in nurturing team members and encouraging them to grow their skills, talents, and careers
• We love people who share their ideas, and who are open to suggestions/feedback. We are always learning from one another and are looking for someone who appreciates this dynamic.

• Nurture and develop strong relationships with customers through ongoing and proactive communication, ensuring customer satisfaction and retention rates
• Onboard merchants to the platform and provide orientation to multi-channel marketplace selling
• Provide guidance on best practices while selling on e-commerce marketplaces selling best practices
• Understand client’s key goals and objectives, manage expectations and drive strategic goal alignment
• Develop a deep understanding of all products and ensure that accounts are utilizing all the appropriate features
• Keep up to date with market changes and product developments, communicate the impact on customer’s businesses and recommend action plans
• Provide the customer with an understanding of the resources available to help them achieve their sales goals
• Act as the customer advocate by assisting issue resolution and driving escalations as necessary
• Effectively work alongside other departments - including sales, product, and support - to ensure client success and that all work is carried out in a timely and accurate manner
• Capture client feedback and be the voice of the customer internally to impact processes and product development
• Be an agent of change by sharing your knowledge, tools, and techniques with the team

• Technical Account Management Experience is key
• Previous experience in retail, online retail or marketplace (Amazon, eBay, etc.) selling
• Experience delivering and supporting a SaaS solution is strongly preferred
• Ability to quickly learn new technologies and processes
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• A strong customer service orientation and the ability to form long-term customer relationships
• Proficiency using Excel and MS Office applications
• Solid organizational skills including attention to detail and the ability to manage multiple concurrent projects
• Self-starting attitude and passion for succeeding, while also being a team player and role model to other team members
• 1-2 years of relevant work experience

• Associates Degree (A.A.) / Bachelor’s Degree (B.A.) 
• Ability to manage and shift priorities quickly and effectively when needed
• Ability to work under pressure to deliver high-quality deliverables
• Experience with CRM
• Hunger for continued learning

To apply: https://weworkremotely.com/remote-jobs/solid-commerce-customer-success-manager-saas

Headquarters: Melbourne, Australia
URL: https://www.skedda.com

• Answering email/chat questions from prospective and existing customers
• Helping customers find solutions to their unique scenarios
• Collect and report feedback for driving product-development decisions
   

• Be motivated to help people with their questions
• Have a friendly, engaging and relaxed style
• Demonstrate outstanding written and verbal communication in English
• Be generally interested in SaaS products

To apply: https://weworkremotely.com/remote-jobs/skedda-saas-customer-success-3

Headquarters: Empire Flippers
URL: https://empireflippers.com/

• Proficiency in English is a must.
• You are customer service focused.
• You must have strong phone and verbal communication skills along with active listening.
• You are a quick-learner, dependable, with strong attention to detail.
• You’re able to multitask and meet deadlines.
• You can work on a flexible schedule.
• You are proficient with Google Suite, Slack, Skype and Zoom.
• You’re able to closely follow processes.
• You’re not afraid to ask questions whenever you’re unsure about how to proceed.

To apply: https://weworkremotely.com/remote-jobs/empire-flippers-chat-specialist-1

Headquarters: Singapore
URL: https://www.quizbreaker.com

On a day-to-day basis you will: 

• Work through our support queue, quickly and efficiently providing expert replies to questions from QuizBreaker customers
• Actively do business development/sales to expand user seats within existing companies using QuizBreaker. 
• Update and grow our help and how-to guides
• Recording how-to videos that help customers become QuizBreaker experts
• Work with our team to make sure customer feedback plays a key role in our product roadmap
• Improve anything. Your job description doesn’t end with these bullet points. 

About you

• You love to help and are energised by solving problems for others.
  
  
• You’re an excellent writer and clear verbal communicator. You easily dismantle complex concepts. You’re fluent in English with an engaging, clear, and conversational tone.
  
  
• You’re a go-getter. You thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently. You make sure you get the job done.
  
  
• You’re not comfortable with the status quo. You’re not in this for a quick dollar; you want to join a team who wants to make a dent on the internet.

We need you to:

• Be a native English speaker with clear written and verbal communication
• Have 2+ years experience in a customer support role (previous experience in SaaS is beneficial)
• Enterprise sales experience would be highly favourable
• Tools you'll be using on the job: HelpScout, Notion, Stripe, Slack, etc. 

Benefits

• If after 3 months KPI's are hit we will want to make you a full-time offer. This will then include a full range of benefits including annual work retreats, coworking space membership if desired, health insurance stipend, paid annual leave and more. 

How to apply:

To apply: https://weworkremotely.com/remote-jobs/quizbreaker-customer-success-specialist

Headquarters: Singapore
URL: https://www.quizbreaker.com

On a day-to-day basis you will: 

• Work through our support queue, quickly and efficiently providing expert replies to questions from QuizBreaker customers.
• Look after incoming questions via live chat for existing customers.
• Actively do business development/sales to expand user seats within existing companies using QuizBreaker. 
• Update and grow our help and how-to guides in the knowledge base.
• Recording how-to videos that help customers become QuizBreaker experts
• Work with our team to make sure customer feedback plays a key role in our product roadmap
• Improve anything. Your job description doesn’t end with these bullet points. There's also some marketing tasks you can help including social media and blogging if time allows! 

About you

• You love to help and are energised by solving problems for others.
• You’re an excellent writer and clear verbal communicator.  You’re fluent in English with an engaging, clear, and conversational tone.
• You’re a go-getter. You make sure you get the job done.

We need you to:

• Be a native English speaker with clear written and verbal communication
• Have 2+ years experience in a remote customer support role (previous experience in B2B SaaS is beneficial)
• Enterprise sales experience would be highly favourable.
• Tools you'll be using on the job: HelpScout, Notion, Stripe, Slack, etc. 

Benefits

• If after 3 months KPI's are being hit we will then make you a permanent offer. This will then include a full range of benefits including annual work retreats, coworking space membership if desired, health insurance stipend, paid annual leave and more. 

How to apply:

To apply: https://weworkremotely.com/remote-jobs/quizbreaker-remote-customer-success-specialist-team-building-product

Headquarters: San Francisco, CA
URL: https://vidiq.com

• Learn our product inside and out to help our users in all of their issues.
• Answer user inquiries on a variety of topics via email and chat. Questions range from billing inquiries and password resets to complicated bug reports and fixes.
• Translate parts of the extension and app and help center from English in to a second (or third!) language.
• Onboard new customers.
• Empathetically work with users to help resolve any frustrations and help them stay engaged with both vidIQ and YouTube in general.
• Assist with any additional projects, as needed.
  
  

• You are a Creator yourself, and recently grew a YouTube channel
• You have tremendous levels of empathy
• You are bilingual (fluent writing and speaking in BOTH English and at least one additional language. BONUS if that additional language is either Spanish or Hindi)
• You can put yourself in others’ shoes and see situations from perspectives other than your own
• You have previous remote work experience
• You’re motivated by seeing others succeed and grow when you partner with them
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry
• Strong intrinsic motivation to be a top performer and contribute to a team
• Ability to work one of these two shifts: Wednesday through Sunday OR Saturday through Wednesday

• This is a 100% remote position, work from anywhere you like.
• We offer a generous vacation policy of taking time when you need it.
• Most team members take 4–5 weeks of time off per year.
• Team retreats every year! Past All-Company retreats have been to Spain and Portugal and CS HAD a trip planned for Europe before COVID struck. :(
• Work with amazing people around the world.
• Huge impact in the Creator Ecosystem.
• Matched or exceed market salary in the country you live in.
  
  
  

To apply: https://weworkremotely.com/remote-jobs/vidiq-bilingual-customer-support-representative-weekend-shift

Headquarters: Remote
URL: https://raisely.com

On a day-to-day basis you will: 

• Work through our support queue, quickly and efficiently providing expert replies to questions from Raisely customers
• Update and grow our help and how-to guides
• Recording how-to videos that help customers become Raisely experts
• Advise charities on how to build, improve and run their fundraising campaigns on our platform
• Provide basic technical support to customers, including simple CSS and HTML changes to campaigns
• Work with our product designers and engineers to make sure customer feedback plays a key role in our product roadmap
• Welcome and train new customers, and partner with them to create successful fundraising campaigns and use their data well
• Improve anything. Your job description doesn’t end with these bullet points.

About you

• You love to help, and are energised by solving problems for others. You don’t find a queue of complex questions daunting.
  
  
• You’re an excellent writer, and clear verbal communicator. You easily dismantle complex concepts. You’re fluent in English with an engaging, clear, and conversational tone.
  
  
• You’re technical. You throw away the manual and figure things out for yourself. Online products just make sense to you. You know basic HTML and CSS.
  
  
• You’re a go-getter. You thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently. You make sure you get the job done.
  
  
• You’re not comfortable with the status quo. You’re not in this for a quick dollar; you think the world needs to be better and that technology will get us there.

We need you to:

• Be a native English speaker with clear written and verbal communication
• Have a basic understanding of HTML and CSS
• Be able to legally work where you live (we can’t sponsor a visa)
• Have 2+ years experience in a customer facing role (previous experience in SaaS is beneficial)

Benefits

Why Raisely?

How to apply:

1. Sign up for a Raisely account at https://admin.raisely.com/apply
2. Explore the account and learn a little about Raisely (you can watch our getting started videos at https://raisely.com/get-started or read our help docs at https://suppot.raisely.com)
3. Record a simple 2-3 minute video explaining how to use a feature of your choice, as if we were a customer (you can use something like https://www.loom.com/)
4. Fill out the application form (there’s a few other questions in here, including an example reply to a support question)
   
   

To apply: https://weworkremotely.com/remote-jobs/raisely-customer-success-specialist

Headquarters: San Francisco, CA
URL: http://airhouse.io

• Manage the full customer onboarding experience via email, Slack and phone, from implementation, landing their inventory and sending their first shipment to continued day-to-day questions, account modifications and projects
• Become an expert in our product, our operations, and shipping/logistics tasks more broadly to help customers use Airhouse and troubleshoot problems
• Work with warehouses to guide setup for new accounts onsite, reconcile inventory counts, standardize packaging operations and work as go-between with customers and receiving/packing leads to resolve issues
• Own creation and maintenance of help documentation
• Send proactive customer communications about service updates and new feature releases
• Partner with Customer Service Specialists respond to customer questions on time-sensitive SLAs and refine processes to ensure this scales, surfacing challenges and bottlenecks
• Work across all teams, including: product and engineering to develop product features and scalable internal tools, finance to process invoices and claims resolution, and sales to assist with contract adjustment and pricing projects
• Own and report on efficiency SLAs around error resolution, onboarding and other core customer-related success metrics
• Inform our operations roadmap and help source new partners with leadership based on efficiency and needs

• 2-3 years prior experience working with startups/in tech
• Enjoys the challenges and ambiguity of working at an early-stage startup
• Prior experience in a customer- or partner-facing role a must
• Loves creative problem-solving, high energy, adaptable
• Strong writer, great at breaking down complex projects and topics into simple instructions
• US-based, EST/CST preferred

• Salary, equity based on experience
• Remote-first company headquartered in downtown San Francisco
• Comprehensive health insurance (medical, dental, vision, ancillary)
• Flexible time off policy (take it when you need it)
• Paid parental leave, short-term and long-term disability insurance
• Perks including team retreats and remote setup stipend

To apply: https://weworkremotely.com/remote-jobs/airhouse-account-specialist

Headquarters: Leesburg, VA
URL: https://crowdox.com

• Scheduling calls with customers to answer and aide them in using our software
• Answering incoming emails, real time chat and the occasion incoming phone call with customers
• On-boarding new customers, setting expectations and walking them down the path toward success
• Contributing well written articles to our help center based on real customer questions
• Monitoring accounts and progress to ensure customers are completely taken care of
• Respond to every single customer request
• Take ownership and drive your own tasks and initiatives

• Native-level English (additional languages a plus!)
• Have a natural curiosity to learn about how things work
• Excellent, cheerful and fun written and verbal communication
• 2+ years of customer support experience
• Ability to define metrics of success and hold yourself and others accountable for it
• Able to use and teach others to use various online tools: Email, Google Drive, Dropbox, Slack, etc

• Work from anywhere (we're 100% remote)
• Generous vacation policy
• Competitive salary
• Flexible work hours
• Full health, vision & dental insurance for you and your family

To apply: https://weworkremotely.com/remote-jobs/crowd-ox-customer-success-rep

Headquarters: Austin, Texas
URL: https://www.getfilecloud.com/

1.     Work with a world class engineering team that is out to change the world
2.     Fast growing company with lots of growth opportunities
3.     Strong engineering and product focused culture
4.     100% Remote Job – Work comfortably from your home office 
5.     Unique, customer driven software development process
6.     Work on the challenging technical problems – File Systems, Search, AI, Distributed Systems.
7.     Work on widely used cutting edge tech stack
8.     Gender diversity – Men (60%), Women (40%)
9.     Part of a huge 10+ Billion $ and growing market space
10.     Competitive compensation based on experience and location

• Perform Manual and Automated test of CodeLathe’s products (FileCloud, Tonido) before release
• Test CodeLathe’s products (FileCloud, Tonido) before release
• Review requirements specifications and technical documents to provide feedback
• Identify the test scenarios and write test plan documents based on functional requirements
• Identify and document test cases based on the functional requirements
• Identify, record and document thoroughly and track bugs using the issue tracking system
• Set up and maintain test labs with multiple testing environments
• Maintain the automated unit and system test cases
• Reproduce reported customer problems to help developers troubleshoot, diagnose and resolve issues 

• Bachelors Engineering degree with 2 or more years of professional software testing experience is required
• Strong knowledge of QA methodologies, tools and processes.
• Must be able to identify and write clear test scenarios, test plans and test cases from the requirements document
• Must be proficient in Windows environment
• Must have a working knowledge of Mobile devices with iOs and Android OS
• Must be able to communicate with a diverse development team and product management
• Must be available online from 8 am to 1 pm US Central Time
• Having a basic working knowledge of Linux is a plus
• Experience writing Unit Test, System Test or Load Test is a plus
• Experience with performance or security testing is a plus
• Experience with PHP is a plus
• Excellent written and verbal communication skills
• Self-starter, highly motivated and works with little or no supervision 

To apply: https://weworkremotely.com/remote-jobs/codelathe-technologies-inc-quality-assurance-engineer-1

Headquarters: Miami, FL
URL: https://simpletexting.com/

About Us

Responsibilities

• You're a superhero, but with a computer instead of a cape. You'll clarify the customer complaints, determine the cause, select and explain the best solution, then follow-up to make sure the issue is resolved. The whole enchilada.
• Respond to email tickets, online chat or phone calls to help SimpleTexting customers with their issues
• Participate in writing excellent help documentation—both for internal use and for our customers
• Log tickets with the development team and escalate appropriately based on the impact of the issue
• Become a SimpleTexting power user—before you can support others, you must know the product yourself
• You'll work weekends as part of a regular rotation with the rest of the customer success team

This Role Is For You If

• Multiple chats and calls happening at once doesn't make you sweat
• You thrive in fast-paced environments
• You're as comfortable hopping on the phone as you are writing super clear emails
• Investigating issues when you don’t have enough info to resolve them is your idea of fun
• Going above and beyond for customers gives you a warm and fuzzy feeling
• You've worked alongside marketing, product, and engineering teams in the past
• You have no shame geeking out about business and technology

Qualifications

• At least 1 year of experience working with customers, preferably in SaaS
• Familiarity with chat (Intercom) and CRM platforms
• You can translate technical ideas for non-technical audiences
• Ability to learn new software platforms quickly
• English is your primary language. Secondary languages are a plus.
• Demonstrable critical thinking, communication, and creative problem-solving skills
• Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
• Highly organized. You can manage and prioritize several different projects.

• Bachelor’s degree, preferably in a related field of study
• 2+ years in customer support role
• You’ve worked in SaaS

Location

• Remote

Compensation and Benefits

• Compensation commensurate with your proven abilities
• Unlimited flexible time-off policy
• Remote

How to Apply

To apply: https://weworkremotely.com/remote-jobs/simpletexting-customer-support-specialist-saas-product

Headquarters: Remote
URL: http://www.astropad.com

• Astropad Studio – Software that turns the iPad into a drawing tablet for creative pros
• Astropad Standard - Software that turns the iPad into a drawing tablet for e-learning, whiteboarding or marking up documents
• Luna Display – The first hardware solution that turns the iPad or another Mac into a wireless second display

• Troubleshoot complex technical support questions and investigate ongoing issues
• Help manage social media support
• Add to our Knowledge Base by creating and updating manuals and how-to guides
• Help build relevant procedures for the support team
• Collaborate with other departments and provide feedback
• Assist with quality assurance testing
• Collaborate on a daily basis with our support team via Slack

Key Skills: 

• Excellent writing
• Extreme empathy for customers
• Tenacious problem-solving
• Strong attention to detail
• Confidence in creating how-tos for customers
• Experience with Windows systems and Apple products
• Familiarity with Help Scout or another help desk software

Nice If You Have: 

• 2+ years of of technical support experience
• Bachelors degree or equivalent
• Prior remote experience

• Flexible work schedules
• Competitive pay + equity
• 401k
• Coworking space reimbursement stipend
• Health, dental and vision insurance
• Parental leave
• 3 weeks vacation
• Challenging and creative work
• High impact work with significant responsibility

To apply: https://weworkremotely.com/remote-jobs/astropad-technical-support-representative

Headquarters: New Zealand
URL: https://bizinkonline.com/

To apply: https://weworkremotely.com/remote-jobs/bizink-website-production-manager

Headquarters: New York, NY
URL: https://simplero.com/

• Live where they want
• Work how and when they want
• Make money the way they want to
• All while doing something amazing for other people

• You have exceptional leadership skills
• You have an innate ability to lead, grow, and support teams
• You enjoy creating and implementing effective strategies, systems, and processes
• You’re obsessed with providing better service at scale (more quality per dollar)
• You love serving and connecting (including with our team)
• You love efficiency
• You’re an expert communicator
• You have a great left/right brain balance—systems & service
• You’re passionate about growth
• You’re HUNGRY for bigger and better!

• Be a part of our legendary leadership team
• Lead and grow our customer success team which includes customer support and concierge
• Manage churn and retention
• Enhance response times
• Boost concierge credit sales and consumption
• Strategize success metrics around our challenge funnel
• Hire and train new customer success team members
• Onboard new customers
• Develop and implement strategies for increasing LTV
• Monitor and increase NPS
• Provide coaching and performance reviews for your team

• At least 3 of experience in a customer success leadership role or similar
• Experience growing and managing teams that make big things happen
• Experience with all aspects of client acquisition and retention
• An unwavering commitment to service
• Exemplary written and verbal communication skills
• A sharp mind and an intense hunger for personal and professional growth

To apply: https://weworkremotely.com/remote-jobs/simplero-head-of-customer-success

Headquarters: London, UK
URL: https://www.sendible.com/why

• At least 3 years of customer-facing experience, preferably in SaaS.
• Self-starter mentality with the ability to proactively get on with work. 
• A creative thinker, able to come up with innovative new ideas and solutions.
• A confident and clear communicator with excellent writing and presentation skills over email, social media, video conference, webinars, or in person.
• Excellent knowledge of Social Media and the value it brings to business.
• Experience hosting and running training webinars for customers
• Excellent organisational and follow up skills
• Excellent problem-solving skills, can adapt to any situation and propose clear logical solutions to problems. 
• Upbeat, proactive attitude and a love for helping others succeed.
• Ability to multitask, prioritize, and manage time effectively.

• Owning onboarding, ongoing support, adoption and expansions of your allocated customers.
• Acting as the main point of contact for your customers (via phone, email and chat).
• Handling of upsell and renewal enquiries for your customers.
• Providing ad-hoc one-on-one training for your customers when needed.
• Coordinating and presenting in-depth group training for customers.
• Collaborating with the Customer Marketing and Support teams to create educational material (video, written and through in-person events) to help drive product adoption and turn customers into advocates.
• Regularly engaging with your customers on social media and staying on their radar.
• Delighting customers with unexpected gifts/swag to drive loyalty through reciprocity.
• Acting as an escalation liaison between the customer, our Support Team and Product Teams to help resolve technical issues blocking product adoption.
• Developing a deep understanding of social media marketing, our customers’ goals, and our products.
• Building the company’s brand with each customer interaction.

• Work remotely or from our HQ and create your own schedule (we believe in trust and autonomy).
• 25 days paid holiday per year, plus one bonus day for your birthday.
• Profit-sharing bonuses (if the company does well and you played a big part, you'll be rewarded).
• Paid sabbatical after 5 years.
• We love learning! Take part in our book club and receive free books quarterly or use your £1000 learning allowance to develop your skills.
• Gain incredible experience building a truly successful, global SaaS company with a dedicated, small team where you can have a huge impact! 

• Why you want to work in Customer Success.
• Why you want to work at Sendible and not somewhere else.
• A description of a great customer experience you have had recently and why it was awesome.
• A time you taught yourself a new skill to complete a job or project. 

To apply: https://weworkremotely.com/remote-jobs/sendible-customer-success-specialist-1

Headquarters: Helsinki, Finland
URL: https://trifecta.vc/

• Our team is spread out over 10 countries
• 13 nationalities
• Every employee talks to Customers every week, no matter what your function! We love our Customers!
• 92% of our revenue comes from repeat buyers! (And we are growing!)

• Putting the Customer first in everything we do
• Small teams with lots of autonomy
• Making data driven decisions
• Being candid, fair & honest
• Maintaining a flat meritocratic org structure
• Managing through social trust, not control
• Allowing people to work from wherever and whenever (with a few exceptions) - results matter, not hours

• Answering customer inquiries via email, phone and live chat
• Optimizing the team's tools and work procedures

To apply: https://weworkremotely.com/remote-jobs/trifecta-retail-ventures-customer-support-specialist-work-from-home-canada

Headquarters: Toronto, Canada
URL: https://agencyanalytics.com

• Respond to customers inquiries via Intercom
• Perform one on one screen share demos
• Run training sessions for new accounts
• Perform account setup and similar "account executive" type functions
• Reach out to low performing accounts to reduce churn
• Increase onboarded and active accounts

• Timezone in UTC +5 to +12
• 3+ years in a similar customer success or technical support role for a SaaS
• Moderate to advanced understanding of SEO / Digital Marketing
• Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media etc)
• Advanced written communication skills
• Native / Bilingual English
• Fluent in French or Spanish (bonus)
• Experience at a digital marketing agency (bonus)
• Experience running your own website (bonus)

• 100% remote position
• 3 weeks vacation
• Profit sharing
• Frequent promotions
• Fun working dynamic
• Unlimited personal days
• Autonomy and flexibility

To apply: https://weworkremotely.com/remote-jobs/agencyanalytics-customer-success-specialist-asia-australia

Headquarters: Israel
URL: https://elementor.com/

• Answer support tickets – You will be responsible for replying to support tickets via email or chat
• Provide superb customer support – Provide clear customer service via different channels, solving technical problems that have to do with WordPress, website design and maintenance
• Solve customer problems – Answer a variety of product-related questions through our support desk, in a professional, empathetic, and courteous way.
• Find out about bugs – Finding and reporting bugs or other issues when they are reported by any of our users
• Answer pre-sale questions – You will help answer any questions potential customers might have. You will also assist in making the right decision concerning buying Elementor

• Superb level of English
• At least 2 years of experience in a technical support role
• Substantial experience with WordPress, and knowledge using plugins
• Knowledge of CSS & HTML
• Knowledge installing WordPress on Linux servers (FileZilla/DirectAdmin/cPanel)
• Exceptional courtesy and overall a “people’s person”
• jQuery, PHP, and other coding knowledge
• Experience with Firebug, Chrome Debugging Console, Opera Dragonfly or a similar tool for web development - Advantage
• Experience with Elementor - Advantage
• CV in English only!

To apply: https://weworkremotely.com/remote-jobs/elementor-remote-technical-support

Headquarters: Brighton, UK
URL: https://addedbytes.com

To apply: https://weworkremotely.com/remote-jobs/added-bytes-ltd-customer-success-champion

Headquarters: Boca Raton, FL
URL: https://gorilladesk.com/

• Tinker: test and try new experiments, be hungry, bring high energy and drive growth
• Integrity: be whole and complete with your team and customers, do what you say you're going to do on time
• Growth: always be learning, if you're reading books on support and success you're probably a fit
• Empathy: place yourself in the customer's shoes as well as your co-workers, be a great listener
• Remarkable: create experiences others will remark positively about

• 2+ years of support experience, preferably business-to-business software or hospitality
• Excellent written and verbal communication skills
• Very comfortable working with many software applications such as live chat, CRM software and screen sharing tools
• Love listening to and assisting customers with business/software goals
• Great listening and troubleshooting skills
• Thirsty for knowledge and reading to constantly grow
• High-achiever mindset

• Conduct software demonstrations for new prospects
• Set 10-20 training appointments per week to help users learn more about the software
• Lead 1on1 software training as well as group webinar training sessions
• Answer all questions regarding GorillaDesk our software product
• Meet onboarding and software training goals
• Stay up to date with product knowledge
• Follow up with users once the trial is over for onboarding & continued training
• Handle company voicemail, telephone & email inquiries
• Maintain our software knowledge base and online learning materials
• Escalate user-reported issues and bugs to the development team
• Get back to users in a timely and remarkable manner
• Monitor chat support and social media to provide users with high-level support

To apply: https://weworkremotely.com/remote-jobs/gorilladesk-remote-customer-support-specialist-software-technical-support

Headquarters: Santa Monica, CA
URL: https://rechargepayments.com/about

• Live by and champion our values: #ownership, #empathy, #simple-solutions.
• Use your technical expertise and customer service skills to resolve questions and issues for our online merchants.
• Communicate clearly in writing to both technical and non-technical people.
• Document and build new tools to improve support flows.
• Identify patterns, recommend improvements, and filter out unimportant issues.
• Author documentation for our customer-facing Help Center.
• Assist with successful on-boarding of new customers.

• 2+ years of experience in technical customer support at a SaaS company, or similar
• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
• Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
• A passion for problem solving: an excitement for a tricky problem or a new challenge
• A sense of urgency and a satisfaction from going above and beyond to provide solutions
• An exceptional eye for detail and excellent organizational and communication skills
• Ability to work remotely and desire to make an impact at a boot-strapped start-up
• Excellent customer service and English fluency (written and spoken)
• A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor 
• Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
• Ability to work flexible shifts

To apply: https://weworkremotely.com/remote-jobs/recharge-payments-tier-1-technical-support-agent-1

Headquarters: Remote
URL: http://hellobonsai.com

About Bonsai

About The Role

About You

• You're a passionate problem solver. "No" isn't a good enough answer for you - you need to find out why it's that way and if there's a way to make it better.
• Change excites you. We're a brand new team here at Bonsai, building from the ground up. We don't have all the answers and that's the point! You should salivate at the idea of identifying issues, finding trends, collecting relevant data and engineering long term solutions.
• You have a passion for helping people. Let's face it, this job is all about helping people! That needs to fuel your fire. You're the type of person that goes the extra mile to help not because it's expected, but because you want to.
• You are a multi-tasker. We have a number of moving parts and processes in place while also managing live interactions. You should be able to manage multiple interactions simultaneously as well as being getting work done behind the scenes.
• You're a fantastic communicator. Our role involves navigating and explaining how to use our broad, technical platform. Being able to quickly and concisely get your message across with a friendly tone and digestible formatting is imperative.

Responsibilities

• Answering in-bound chat and email support requests from 9am-5pm EST Mon-Fri.
• Ensuring target metrics are met and maintained.
• Fully engaging with and listening to our users to offer them advice on a holistic level to ensure they are getting the best experience from Bonsai.
• Being an advocate for our users and Bonsai as a whole by communicating trends and insights back to stakeholders.

Requirements

• Available to work Monday-Friday 9am-5pm EST or a significant portion of overlapping time.
• Experience providing exceptional customer service of any type (in person or online).
• Excellent typing skills.
• Ability to pickup multiple technological tools, quickly.
• Have strong reading, writing and communication skills.
• Possess high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.
• Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things.
• This is a fully remote position - you will need access to a proper working environment, including high-speed internet.

Nice To Haves

• Experience with Intercom, Notion, Excel/Google Sheets, Stripe.
• Experience working with or as a freelancer/entrepreneur.
• Experience working in a SaaS company.
• Experience with remote work.
• Experience providing front-line software support (especially via chat).

Why Bonsai?

• Work with an all-star international team
• Competitive compensation
• All-expenses paid team retreats (our last retreat was in Mexico!)
• Work from anywhere, always!
• 40 hours work week (we're running a marathon, not a sprint)
• Learning & development stipend (we care about your growth)
• Unlimited vacation
• Business transparency across the board – everyone knows everything
• Contribute to the growth of a product that has rave reviews

To apply: https://weworkremotely.com/remote-jobs/bonsai-customer-success-advocate

Headquarters: Denver
URL: https://leadsherpa.com/

Customer Support / Customer Success

• Collaborating with others to drive best practices
  
  
• Working directly with clients to achieve success
  
  
• Communicating with fellow team members
  
  
• Identifying opportunities for product expansion
  
  

• You love inspiring others with enthusiasm
  
  
• You have a never say never attitude
  
  
• You have experience working at a tech company
  
  

• Professional experience in Customer Success or Account Management. 
  
  
• Experience in building and maintaining strong relationships with customers.
  
  
• A great track record of expanding revenue and mitigating customer churn. 
  
  
• Excellent communication skills, a great listener.
  
  
• Tech savvy and have experience implementing software on an account per account basis.
  
  
• Experience working with customer communication and ticketing tools like Intercom and Freshdesk. 

To apply: https://airtable.com/shrOxhKk61LMlI6Xl

Headquarters: New York, NY
URL: https://www.podia.com

• Fast, friendly support 💨
• Free migrations 🚚
• No technical headaches 🖥️
• No transaction fees 

• Respond to customer tickets via chat and, email. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect 😉
• Migrate customers (downloading/uploading content, setting up courses, etc…) who need some help switching over from other platforms 📦
• Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status 📝
• Help our customers with questions about our product, as well as coaching them toward making their first sale 🙌
• Keep your finger on the pulse of our customer base, helping the team understand what our customers are thinking and asking for 🤔

• Really, really, really good writing skills, who can rewrite this bullet to make it sound better 🖊️
• Tech skillz. Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss 💯
• Support experience. You know what it takes to make customers happier than they were before they met you 😊
• Availability from 9am-6pm EST 📆

• Have created and / or sold an online course, digital download, or membership before 🤑
• Have experience with Intercom and Slack 💬
• Have experience working remotely 🗺️
• Have worked with digital creators before 💡

• Competitive salary 💰
• Equity in a rapidly-growing company 📈
• 401(k) match (US-based employees) 🏦
• Health insurance (US-based employees) and other medical benefits for international employees (like a health and wellness stipend) 💊
• Paid family leave 🍼
• Three weeks of vacation, plus a 1-month sabbatical for every three years you stay at Podia 🏖️
• Work from anywhere with an internet connection 🌎
• A professional development credit 💳
• Annual team retreats with all expenses paid ✈️

To apply: https://apply.workable.com/podia/j/1E71D2FD49/