Headquarters: Salt Lake City, UT
URL: http://www.instructure.com/jobs

• We are full stack engineers with experience building web scale services in a loosely coupled but highly integrated system, as well as developing web scale single-page web apps with modern web technology.
• We are a mixed stack and polyglot team with a deep commitment to quality and to using the right tech for each problem we solve.
• We use JavaScript, React, Ruby, Rails, PostgreSQL, Linux, and our platform runs on AWS.

• Experience (and interest) in different languages and frameworks.  
• Skilled full stack developer, or an expert front-end developer open to growing towards full stack.
• Familiarity with React.
• Ability to solve complex problems requiring in-depth analysis.
• 7+ years of professional software engineering experience.
• Knowledge of Agile best practices.
• Capable Communicator.
• Passionate about learning new stuff.
• Knowledge of, and adherence to coding best practices.
• Commitment to code quality with experience testing up and down the pyramid.
• Ability and desire to work in an open and team-oriented environment.
• BS in Computer Science or related degree preferred.

• Competitive salary and 401k. 
• Medical, dental, disability, and life insurance. 
• HSA program, vision, voluntary life, and AD&D. 
• Tuition reimbursement.
• Paid time off, 9 paid holidays, and flexible work schedules. 
• Gym club reimbursements and rewards-based fitness tracking.  

Headquarters: Reston, Virginia
URL: https://moduscreate.com/careers/

• Give back to the community via open source and blog posts
• Travel and meet great people- as part of our remote-first lifestyle, it's important that we come together as needed to work together, meet each other in person and have fun together. Please keep that in mind when you apply.
• Teach and be taught: Modus creates active teams that work in internal and external projects together, giving opportunities to stay relevant with the latest technologies and learning from experts worldwide
• Interact directly with internal and external clients to represent Modus and its values

• Competitive compensation
• 100% Remote work (could vary according to the client's needs)
• Travel according to client's needs
• The chance to work side-by-side with thought leaders in emerging tech

Headquarters: Santa Monica, CA
URL: https://rechargepayments.com/about

• Live by and champion our values: #day-one, #ownership, #empathy, #humility.
• Use your ability to simplify complex issues and technical writing expertise to create external support articles that boost the excellence of our merchants, especially during the onboarding phase and post-launch phase.
• Execute on a user-journey based learning approach to ensure customers are leveraging the ReCharge platform to deliver business value.
• Design, produce, and maintain customer-facing and internal product training content. This content could vary in audience from small business owners to highly technical software engineers.
• Meet deadlines for content tasks.
• Communicate with Product Managers and other stakeholders when product additions or changes are being developed that require documentation.
• Assist with writing internal training modules, internal guides, and documentation.
• When needed, assist in the ticket queue to help the overall support team achieve KPIs.

• 2+ years of experience in documentation and writing for a support audience
• Experience with Zendesk Guides, Stoplight, Jira, and Confluence
• Proficiency with technical writing – grammar, spelling, syntax, style
• Broad understanding of APIs and front-end web development a plus
• Understanding of information architecture — you consider user experience when creating content
• Excellence at breaking down complex information into easily understood  concepts
• Ability to absorb highly technical information and make it accessible to everyone
• An exceptional eye for detail, grammar and syntax, and excellent organizational and communication skills
• An instinct for recognizing when knowledge is missing and a passion for closing the gaps
• Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen

Headquarters: Santa Monica, CA
URL: https://rechargepayments.com/about

• Live by and champion our values: #day-one, #ownership, #empathy, #humility.
• Use your strong technical and communication skills to address customer issues and provide customer feedback to ReCharge’s Product and Engineering teams.
• Work with our customers’ and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
• Collaborate with your teammates and the ReCharge Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
• Review internal knowledge documentation to stay ahead of industry shifts and standards.
• Assist your manager in process improvements by surfacing customer problems.

• 4+ years of developer-oriented Technical Support experience.
• Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with integrations.
• Broad and deep capabilities to troubleshoot code (Python, Ruby, or PHP) and client-side code (JavaScript). 
• Ability to communicate complex technical issues to both technical and non-technical audiences via phone or email.
• Interest in utilizing customer feedback to identify and drive improvements in our products.
• Enthusiasm for interacting and collaborating cross-functionally in your search for the solutions to our customers need.
• Sophisticated time management skills and ability to work efficiently under pressure.
• Experience developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
• Excellence in task prioritization and evaluation of situational urgency.
• Bachelors degree or equivalent is desired. 

Headquarters: Remote, US
URL: http://www.foldapp.com

• Develop a deep understanding of Fold’s products in order to help customers navigate through processes and bugs
• Maintain customer relationships by effectively managing and responding to incoming inquiries, facilitating resolution, and documenting related actions
• Escalate customer issues as needed to facilitate effective resolution of issues
• Assist in onboarding customers who require manual KYC verification
• Build strong relationships with customers, based on trust, honesty, and delivering exceptional customer service
• Ensure compliance with regulatory requirements impacting customers
• Document and refine our customer service processes and procedures
• Other duties as assigned

• You have a demonstrated passion for customer service, and take pride in delivering exceptional customer support experiences
• You like to have fun, and want to be part of a team that is building an innovative product 
• You have experience working for an early stage startup, and are able to balance the optimism and pragmatism that are required to work in that environment 
• You’re intellectually curious, comfortable rolling up your sleeves to find solutions and learn new things, with a focus on supporting the growth of the company
• You’re excited about our mission, and by the thought of disrupting legacy business models in the industry
• You have the drive to initiate and follow through on projects with little oversight, and the grit to work through obstacles while collaborating with the team
• You have experience working with cross-functional teams to achieve shared goals 
• You excel in communicating, as it is crucial to the smooth operation of our distributed team 

• We’re a highly collaborative, fully remote team
• Generous benefits, including health, vision and dental insurance
• Unlimited time off policy - we trust you to manage your own time
• Paid parental leave
  
  
  
• 
  Company retreats and onsites (at least, after COVID)
  
  
  

Headquarters: Portland, Oregon
URL: https://carthook.com/

• Insurance coverage: We offer health, dental, and vision insurance. We cover 100% of your medical and dental premiums and 75% for vision. We also cover a percentage of the premiums for dependents. If our default plan isn’t right for you, there are other options available to fit your needs.
• Parental leave: All parents who welcome a new child by birth, surrogacy, foster, or adoption are eligible to take 8 weeks of paid leave. All birth mothers are eligible for an additional eight weeks of paid leave. New mothers will be able to have a flexible, soft re-entry coming back to work.
• 401k Plan: Employees are eligible for a 401k plan provided by Guideline and integrated into our payroll system. Plans are funded by the employee.

• Work with partners and other third-party stakeholders to help plan, organize, and execute integrated, multi-channel campaigns with partners that include emails, blog posts, webinars, social media, case studies, testimonials, and other co-marketing opportunities
• Identify target app partners and agencies for partnerships and lead the development of processes to support and guide them into our ecosystem
• Deliver content in accordance with CartHook’s content calendar, product releases, ecommerce seasonality, and partner needs
• Create training, tools, content, and other resources to enable our partners to effectively promote and market CartHook
• Support the Success team’s agency program through outreach and content creation
• Help edit and inform a range of marketing content, from blog posts and social media posts to nurture campaigns and landing pages
• Collaborate with the Success, Support, and Product teams to understand our evolving ideal customer and apply findings to content and partner communications
• Track the effectiveness of partner initiatives and optimize to help generate new leads and customers

• Have experience working in SaaS marketing in partner and customer-facing roles
• Ability to consistently express CartHook’s brand voice in every piece of content you create and in every external interaction
• Enjoy creating long-term relationships with external people and organizations. You understand that great communication matters from the beginning
• Have experience in ecommerce, Shopify in particular
• Are a self-starter who can collaborate deeply and communicate proactively with your teammates
• Ace writing and editing skills. You understand how to adjust tone depending on the circumstance and express big ideas succinctly across various channels
• Have experience distilling complex technical topics into easy to understand language
• Understand the importance of tracking the results of your work to see how it fits into larger initiatives
• Experience in setting up and executing marketing initiatives in Intercom and Hubspot
• Embrace change and have a willingness to adapt to whatever comes your way
• Are excited about doing great work and making a difference at a small company

Headquarters: San Francisco
URL: http://accountstory.com

• Fully Remote Position
• Large equity stake + competitive salary + benefit
• Leading role in the execution of engineering initiatives and product roadmap
• Seed-stage opportunity in a multi-billion dollar market
• Experience founding team with data, product and sales experience (Ex. Facebook, SurveyMonkey, Pinterest)

• Lead engineering efforts alongside CTO
• Work with CEO on product roadmap and management 
• Own Accountstory’s front-end UI development
• Build scalable and distributed backend systems
• The ability and want to code at least 50 percent of the time
• Work cross-functionally with founding team as well as future engineering and product teams
• Help define our culture 

• Experience in an object oriented coding environment and writing production level code (e.g. Python, Java, C++)
• Experience with modern front-end frameworks (Angular, React is a plus)
• A love for massive data sets
• Experience building distributed architectures and scalable systems
• Metrics driven attitude and ability to run end to end experiments (AB testing etc.)
• Self starter that is collaborative and enjoys working on lean teams

• Past experience developing ML Software
• Expertise in Spark and Scala
• Ability to bring Machine Learning models to production

• David Iyamah (Co-Founder and CEO)
• 6+ years of experience in complex Enterprise Sales 
• 1st 10 hires at TechValidate (acq. by SurveyMonkey for ~$100M)
• UC Berkeley Alum
  
  
  
• CJ Nwuzi (Co-Founder and COO) 
• Led Diversity Recruiting at Pinterest
• Recruiting and Program Management expertise from Pinterest and LinkedIn
• UC Berkeley Alum
  
  
  
• Fadi Kfoury (Co-Founder and CTO)
• Machine Learning & Data Science experience from Facebook
• UC Berkeley Masters in CS and Masters in Systems Engineering 
• Creator of best selling & award winning iOS Apps
• Coding since age 12

• Generous Founding Engineer Equity and comp package
• Lots of room for growth at the company 
• Fully remote work + paid trips for offsites if necessary
• Health+Dental+Vision Insurance for you and dependents

• Send resume and LinkedIn profile link to cj@accountstory.com

Headquarters: Remote
URL: https://automattic.com/

• Design exceptional products from start to finish, participating in all phases of design, from definition to development and optimization.  
• Iterate actively with prototypes at all levels of design fidelity, informed by user research, market trends, and business goals. 
• Communicate and share often in written, verbal, and visual forms to create alignment and move the work towards implementation. 
• Collaborate regularly with engineers to ship high-quality experiences.
• Contribute to both Automattic products and the larger open source and design communities.

• A keenness for identifying user needs, defining clear solutions, and delivering those through detailed design.
• The flexibility to design in low and high fidelity and choose the most efficient and responsible process for the job at hand.
• The ability to integrate feedback, validate, and iterate on our products while being mindful of our customers, contributors, and insights gleaned by our support teams.
• The ability to connect business strategies, available technologies, and design solutions to deliver best-in-class user experiences.
• Excellent written, verbal, and interpersonal communication skills — you’ll be collaborating with others and presenting your work regularly.
• A proficiency in design and prototyping tools and familiarity with development.
• A genuine interest and familiarity with some of our products and the open source community.
• Familiarity with remote work (or excitement to try it!).

• We’re kind to each other and our users – we strive to build a positive, supportive, and inclusive culture of cohesive teams focused on delivering value to our customers.
• We have no set hours, or expectation that you’re online from 9 to 5. You create a schedule that allows you to get your best work done.
• We travel sometimes to meet up and work together.*
• We welcome collaboration, and you can be involved in any discussion across our many communication channels. Here’s more about what we expect from ourselves.

• Tell us why you’re interested in working at Automattic.
• Tell us briefly about the design accomplishment you are most proud of, and why?