Developer Support Engineer, Tier 3

Soporte Técnico Norteamérica full_time Expirado

Ingles

Headquarters: Santa Monica, CA
URL: https://rechargepayments.com/about


Overview

We are looking for a Developer Support Engineer, Tier 3 that will work to support developers on the ReCharge platform and help ensure they get the most out of the ReCharge product suite. You will be hands on with the ReCharge API and will spend time troubleshooting code, solving complex problems, and working with our internal teams to make improvements to internal tools and processes.

What You'll Do

  • Live by and champion our values: #day-one, #ownership, #empathy, #humility.
  • Use your strong technical and communication skills to address customer issues and provide customer feedback to ReCharge’s Product and Engineering teams.
  • Work with our customers’ and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
  • Collaborate with your teammates and the ReCharge Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
  • Review internal knowledge documentation to stay ahead of industry shifts and standards.
  • Assist your manager in process improvements by surfacing customer problems.

What You'll Bring

  • 4+ years of developer-oriented Technical Support experience.
  • Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with integrations.
  • Broad and deep capabilities to troubleshoot code (Python, Ruby, or PHP) and client-side code (JavaScript). 
  • Ability to communicate complex technical issues to both technical and non-technical audiences via phone or email.
  • Interest in utilizing customer feedback to identify and drive improvements in our products.
  • Enthusiasm for interacting and collaborating cross-functionally in your search for the solutions to our customers need.
  • Sophisticated time management skills and ability to work efficiently under pressure.
  • Experience developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
  • Excellence in task prioritization and evaluation of situational urgency.
  • Bachelors degree or equivalent is desired.